Senior / Guest Service Executive (Village Hotel Sentosa by Far East Hospitality)
Salary undisclosed
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Who are we?
Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel’s 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore’s best family-friendly attractions.
Responsibilities
Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
Provide courteous and efficient service to all hotel guests.
Ensure that all telephone calls are handled promptly.
Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
A minimum Diploma qualification in any field.
Relevant work experience will be duly considered.
Willing to work rotating shifts.
Positive attitude with an outgoing personality and good communications skills.
Preferred experience in the hospitality industry along with familiarity of the Opera system.
If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!
Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel’s 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore’s best family-friendly attractions.
Responsibilities
Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
Provide courteous and efficient service to all hotel guests.
Ensure that all telephone calls are handled promptly.
Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Requirements
A minimum Diploma qualification in any field.
Relevant work experience will be duly considered.
Willing to work rotating shifts.
Positive attitude with an outgoing personality and good communications skills.
Preferred experience in the hospitality industry along with familiarity of the Opera system.
If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!
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