Customer services supervisor/ manager
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I Key Responsibilities:
1. Customer Service
Attend to phone calls
Timely respond to customer's inquiries relating to product, service, warranty and delivery
Manage customer’s concern and resolve issues
Immediate responds to on-the-ground delivery situation
Maintain detailed records of customer's complains, defects, cost and servicing records
Work with Servicing supervisor to follow up on product servicing and repair (Warehouse visit required)
Issue and follow up on claims and spare parts arrangement with vendor
Work with CSD to ensure reports are updated
All other ad hoc duties as and when required
Other Information:
Working Hours: 5.5 days week
Weekday: 09:00 am to 6:00 pm / 10:00 am to 7:00 pm Saturday: 10:00 am to 2:00 pm / 2:00 pm to 6:00 pm
Skills and Qualifications:
General Skills/ Attributes
- Proficient in using Microsoft Office and Excel
- Knowledge in SAP will be an advantage
- Fluent verbal communication in English and other languages preferred
- Excellent verbal, written and interpersonal communication skills and telephone etiquette
- Customer centric attitude and work well under pressure
- Compose in handling complaints and emergencies
- Detail oriented and works with a high degree of accuracy
- Good follow-up skill and well organized
Experiences
- 2 years experiences in customer service supervisory role
- Claim management
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
- Ability to handle difficult customers
Qualifications
- Minimum GCE ‘N’ level or ‘O’ Level
Whatsapp: +65 9819 2***
Summary of role requirements:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $3,000 - $3,500 per month