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Customer services supervisor/ manager

  • Full Time, onsite
  • PERTAMA MERCHANDISING PTE LTD (Harvey Norman)
  • Bukit Merah, Singapore
Salary undisclosed


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  • I Key Responsibilities:

    1. Customer Service

    Attend to phone calls

    Timely respond to customer's inquiries relating to product, service, warranty and delivery

    Manage customer’s concern and resolve issues

    Immediate responds to on-the-ground delivery situation

    Maintain detailed records of customer's complains, defects, cost and servicing records

    Work with Servicing supervisor to follow up on product servicing and repair (Warehouse visit required)

    Issue and follow up on claims and spare parts arrangement with vendor

    Work with CSD to ensure reports are updated

    All other ad hoc duties as and when required

    Other Information:

    Working Hours: 5.5 days week

    Weekday: 09:00 am to 6:00 pm / 10:00 am to 7:00 pm Saturday: 10:00 am to 2:00 pm / 2:00 pm to 6:00 pm

    Skills and Qualifications:

    General Skills/ Attributes

    • Proficient in using Microsoft Office and Excel
    • Knowledge in SAP will be an advantage
    • Fluent verbal communication in English and other languages preferred
    • Excellent verbal, written and interpersonal communication skills and telephone etiquette
    • Customer centric attitude and work well under pressure
    • Compose in handling complaints and emergencies
    • Detail oriented and works with a high degree of accuracy
    • Good follow-up skill and well organized

    Experiences

    • 2 years experiences in customer service supervisory role
    • Claim management
    • Ability to determine customer needs and provide appropriate solutions, setting expectations with customers
    • Ability to handle difficult customers

    Qualifications

    • Minimum GCE ‘N’ level or ‘O’ Level
    Whatsapp: +65 9819 2***

Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $3,000 - $3,500 per month