Assistant Manager, International Sales

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job duties and responsibilities

Market Development duties

• Develop a robust Go-to-Market strategy, build top-of-mind awareness of MWR products, identify business opportunities, and build a sound strategy to increase revenue and visitor ship to MWG parks.
• Initiate and negotiate sales and marketing collaboration with travel partners and non-travel trade partners to achieve organisational goals from the respective market.
• Establish and maintain excellent business relationships with local and overseas travel partners.
• Design products and packages with deep understanding of OTA and Wholesale.
• Develop and grow strong relationships with clients to achieve optimal satisfaction, engagement, and long-term commercial sustainability.
• Maintain account databases, update account records, and ensure accurate and up-to-date information.

Administration duties

• Process onboarding and offboarding travel partners accurately and efficiently, includes collecting business registry document, creating customer order, preparing contract and providing system access.
• Collaborate with internal departments to execute procurement activities, covering sourcing, purchase order issuance and price negotiations in a timely and accurate manner and handle any stock management.
• Keep track on product information updates, product pricing, and dissemination of sales materials and promotion information to travel partners.
• Serve as the first point of contact for external inquiries, providing excellent customer service and addressing their needs promptly via phone or email.
• Perform any other ad-hoc duties assigned by line manager.

Job Requirements

• Diploma or Degree in Business, Marketing, Tourism, Hospitality, or related fields.
• At least 3 years of relevant experience in the Tourism/ International Market / Hospitality industry.
• Experience in market insights, sales and analysis reports.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint.
• Self-motivated with an analytical mind and excellent problem-solving skills.
• Excellent written and oral communication skills, especially the ability to develop and deliver inspiring presentations.
• An independent team player who takes initiative, prompt and detailed-minded, adaptable in a dynamic fast-paced environment.
• Excellent time management skills to prioritize tasks and meet deadlines.
• Pleasant, friendly and warm disposition.
• Able to work on weekends and PH for familiarisation trip.
• Flexibility to undertake frequent travel.