Application Support Engineer (Singapore based, Hybrid)
Salary undisclosed
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The Application Support Engineer plays a crucial role in maintaining and supporting various business applications to ensure smooth operations and customer satisfaction. This role is based in Singapore and offers a hybrid work environment, providing opportunities for both remote and onsite support.
Key Responsibilities
Key Responsibilities
- Provide technical support services to institutional and retail customer base as well as partnered vendors, with a focus on APIs, network connectivity, and application support
- Investigate and precisely communicate application issue referencing appropriate logs to development teams
- Gather requirements from clients and write up specifications for features
- Maintain and deploy API documentation, accounting for relevant engineering changes for all APIs
- Assist Retail support teams with operational tools to help the overall Support service.
- Clearly articulate issues to customers in a way that instills confidence and reliability
- Assist in the on-boarding and certification process of FIX and Web API customers
- Provide second level support to sales and business development teams
- Create and customize operational and monitoring tools to facilitate customer support operations
- BA/BS degree in technical or engineering concentration
- 3 years of experience in a technical support role at an Exchange, OMS or other Financial Services Technology provider
- Deep understanding of FIX protocol and underlying network connectivity approaches
- Working knowledge of SQL databases and writing well-formed queries
- Excellent communication skills, both written and verbal
- Well versed in navigating systems, running commands from a Unix terminal, and measuring system performance
- Working knowledge of Python or other scripting languages
- Experience with cryptocurrency/blockchain (chain forks, block explorers, smart contracts)
- Highly skilled in identifying and solving FIX application issues
- Extensive project management experience, a PMP certification or equivalent
- Experience with Splunk, Looker, ZenDesk, Grafana
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