Retail Supervisor

Full Time, onsite
VICTORY HILL EXHIBITIONS PTE. LTD.
Southern Islands, Singapore

Salary undisclosed

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Who We Are:

NEON is a global leader in creating and producing experiential entertainment. NEON enjoys worldwide partnerships with The Walt Disney Company and Marvel Entertainment for Marvel Avengers S.T.A.T.I.O.N. and Marvel Avengers Station: Evolution, 20th Century Studios for AVATAR: The Exhibition, Hasbro for Transformers: The Experience, NBCUniversal for Jurassic World: The Exhibition, and Lionsgate for The Hunger Games: The Exhibition. It also has a partnership with Warner Bros. Themed Entertainment to produce two brand-new, unique global touring themed art experiences namely Harry Potter: Visions of Magic that premiered in Cologne, Germany, in December 2023, and a DC inspired experience slated to debut in 2025. The Company also partners with the governments of Egypt and Peru for their original artefact IP experiences, Ramses the Great & the Gold of the Pharaohs and Machu Picchu and the Golden Empires of Peru, respectively, plus authentic artefact tours Pompeii: The Exhibition, Mummies of the World: The Exhibition, and Victoria the T. Rex.

The Group’s IP experiences are powered by ANIMAX, a fully owned subsidiary and a world-class creative animatronics powerhouse that specialises in research and development, engineering and entertainment robotics, with state-of-the-art facilities located in Nashville, US, Wuxi, China and the Middle East.

NEON’s global partnerships have enabled the Group to bring compelling experiences that leave lasting memories to millions of visitors in more than 80 cities to date globally. For more information, please visit www.neonglobal.com.

The Retail Supervisor is responsible for supporting and cover the manager on the day-to-day operations of the Retail Operations. They will at times be required to open and/or close the store, manage scheduling and daily retail operations, ensure the retail team delivers top-flight customer service to all visitors.

The ideal candidate has a minimum GCE’O’ Level, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
Provide excellent customer service skills, great selling skills and show motivation to succeed.
Carry out end of day reporting routine.
Perform cashier duties at a fast pace while maintaining accuracy.
Manage staff scheduling – shifts and break times – with Retail Manager
Train new team members as required
Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
Ensure staff uniforms and presentation are up to standard.
Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
End of shift/day: Ensure selling floor is replenished and ready for the next day.
Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
Capturing, editing, selling and printing of souvenir photographs – full training provided
Preparing and selling Butterbeer and pastries
Any other tasks as assigned by Retail Manager.

Required Education and Experience:

Minimum 3+ years retail management experience
Must be able to work a flexible schedule, weekends and evenings.
Preferably has a food safety hygiene certification
Knowledge and experience of POS systems
Must be able to perform all retail and F&B floor functions.
Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
Excellent verbal and written communication skills, effective communication with all management and staff.
Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
Computer literacy and confidence, particularly with Excel
Strong eye for detail and numbers

Summary of role requirements: