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Customer Service Agent (Call Center) | Contract

Salary undisclosed

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Job Scope

  • First level helpdesk to respond to calls.
  • Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact.
  • Perform outbound calls to users who leave callback.
  • Handle emails as assigned by team leader.
  • Handle responses via the Chatbot.

Job Qualifications

  • Minimum O Level education.
  • At least 1 year experience in a call center environment.
  • Experience in dealing with Public, Government/IMDA/GovTech contact centre/service desk agents.
  • Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Excellent verbal and written communication skills.
  • 44 hours per week, able to work rotating shift hours including weekends and public holiday.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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