Epicareer Might not Working Properly
Learn More

Customer Service Officer

Salary undisclosed

Apply on


Original
Simplified

Responsibilities

· Inbound call handling for UOB Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

· Fulfillment follow through on case handling and with customers;

· Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

· Overtime is Required

Qualifications

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.