Beauty Advisor, Singapore

Overview

As a Beauty Advisor, you hold a dynamic role at the intersection of sales and customer service. Your primary objective is to provide personalized beauty consultations, drive sales and foster a positive shopping experience. Additionally, you play a crucial part in influencing fellow Beauty Advisors and Cast Members to promote and sell Kendo Brands effectively.

Position Requirements

• 2+ years of relevant experience required
• Sales driven and enjoys a fast-paced retail environment
• Strong make-up application skills including the ability to present product application and accurate information to a wide audience
• Multilingual: Preferrable English, Mandarin. (Korean/Japanese is also a plus!)
• Strong interest and knowledge of skincare and solving customer concerns
• Willingness to work retail shifts on weekends and public holidays
• Customer service and people oriented
• Keeps up to date with the latest innovations and brands in skincare and make-up
• Organized, able to track and report sales on a daily, weekly and monthly basis
• High standard of personal grooming

Roles and Responsibilities

1. Customer Engagement and Sales

• Conduct in-depth consultations to understand customer preferences and recommend suitable products.
• Achieve and surpass sales targets by actively promoting and upselling products.
• Utilize product knowledge to educate customers on features, benefits and application techniques.
• Address customer inquiries, concerns and product related questions with professionalism.
• Ensure customer satisfaction by offering after-sales support and conducting follow-ups.
• Resolve customer issues promptly to maintain a positive shopping environment.

2. Influencing and Collaborating

• Serve as a brand ambassador for Kendo Brands, embodying its values and promoting its unique selling points.
• Collaborate with other Beauty Advisors to create a cohesive and unified approach to brand promotion.
• Provide guidance and training to fellow Beauty Advisors on the features and benefits of Kendo brands and products.
• Conduct Teach Back sessions at least once a quarter to ensure that Cast Members are up to date on Kendo brands and products and initiatives.
• Guide and orient new cast members/part timers about Kendo brands and products and promotions.

3. Stocks and Inventory Management

• Ensure brand visual merchandising guidelines is followed in-store at all times.
• Alert HQ team on stock levels, report slow/fast moving products.
• Ensure there is enough display and testers on all gondolas.

4. Brand Promotion

• Implement strategic initiative such as postings on KendoKlub Instagram to increase visibility, know-how and sales of Kendo brands and products.
• Support and execute creative promotional events or demonstrations to enhance brand awareness.
• Actively engage with customers to build brand loyalty and advocate for Kendo brands and products.