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Position: Tech Lead Manager - Customer Service Platform
Location: Singapore - Onsite
Terms: Full-time
My client, a leading multinational internet technology company, is in search for a Tech Lead Manager to join their Customer Service Platform Team.
The customer service platform is a team that integrates the product technology resources of the company's internal customer service system. The goal is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
The right person will have deep expertise in Full Stack Development, as well as team management experience on top of being bilingual in English and Mandarin.
Responsibilities:
• Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms
• Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience
• Architect efficient and reusable front-end systems that drive complex web applications
• Keep at the forefront of emerging web-based technologies and trends, research and evaluate the latest web development frameworks, apply new technologies to drive iterative product improvements
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
• Managing and mentoring a technical team of software engineers.
Requirements:
• Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
• Industry experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
• Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility
• Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
• Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp
• Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
• Experience in development of no-code/low-code platforms is highly advantageous
• Experience in mobile/hybrid app development is a plus
Preferred Qualifications:
• Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
• Deeply passionate about software coding/development and building great mobile/web applications
• Ability to perform independent research to solve complex technical problems
• Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment
All applications will be treated with strictest confidence. We regret to inform you that only shortlisted candidates will be notified.
EA License No.: 19C9807
Registration No.: R22110120 (Yu Chien Han)
Location: Singapore - Onsite
Terms: Full-time
My client, a leading multinational internet technology company, is in search for a Tech Lead Manager to join their Customer Service Platform Team.
The customer service platform is a team that integrates the product technology resources of the company's internal customer service system. The goal is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
The right person will have deep expertise in Full Stack Development, as well as team management experience on top of being bilingual in English and Mandarin.
Responsibilities:
• Design and implement large-scale cross platform web-based features, user interfaces and Node.js based services for customer service platforms
• Responsible for optimising scalability, reliability and responsiveness of web-based application pages, and to deliver compelling end user experience
• Architect efficient and reusable front-end systems that drive complex web applications
• Keep at the forefront of emerging web-based technologies and trends, research and evaluate the latest web development frameworks, apply new technologies to drive iterative product improvements
• Research, design, and develop computer and network software or specialised utility programs.
• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
• Update software, enhances existing software capabilities, and develops and directs software testing and validation procedures.
• Managing and mentoring a technical team of software engineers.
Requirements:
• Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
• Industry experience in developing frontend web applications, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency
• Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, animation, cross browser compatibility and accessibility
• Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular
• Deep familiarity and experience with common web compilation and bundling frameworks, including Webpack/Rollup/BaBel/AST/Gulp
• Good understanding of frontend - backend multi-tier application architecture and protocols, familiarity with product and software development lifecycle process
• Experience in development of no-code/low-code platforms is highly advantageous
• Experience in mobile/hybrid app development is a plus
Preferred Qualifications:
• Agile, quick self learner, highly self-motivated with strong sense of product ownership and creative problem solver
• Deeply passionate about software coding/development and building great mobile/web applications
• Ability to perform independent research to solve complex technical problems
• Good collaborator and team player, comfortable working in a fast moving, culturally diverse and globally distributed team environment
All applications will be treated with strictest confidence. We regret to inform you that only shortlisted candidates will be notified.
EA License No.: 19C9807
Registration No.: R22110120 (Yu Chien Han)
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