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UX Designer

Salary undisclosed

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This opportunity is for a 12-month contract with the possibility of turning into a permanent role.

We are seeking a skilled UX Designer for a 12-month contract to focus on creating a holistic, guiding user experience through our platform. This role will be instrumental in strategizing and implementing user onboarding processes, understanding user pain points, and collaborating with our copywriter to ensure a seamless delivery of the user experience. You will play a key role in enhancing our platform's usability by leveraging Userflow and contributing to an exceptional user journey.

Key Responsibilities:

  • User Experience Strategy:

- Develop and execute strategies for creating a holistic user experience across the platform, focusing on onboarding new users and addressing user pain points.

- Work closely with the copywriter to align the user experience with the platform’s messaging and communication.

- Create a UX guideline for the team

  • Onboarding Process Design:

- Utilize Userflow to design and implement onboarding experiences that guide new users through the platform effectively.

- Continuously evaluate and refine the onboarding process to improve user engagement and retention.

  • User Research & Insight Analysis:

- Conduct research to identify and understand user pain points and behaviors.

- Provide actionable insights and directions to enhance user satisfaction and platform usability.

  • Collaboration & Communication:

- Work in tandem with the product manager, copywriter, and other team members to ensure that the user experience is cohesive and aligned with business objectives.

- Communicate design decisions and strategies effectively to stakeholders and team members.

  • Design Execution:

- Create wireframes, prototypes, and mock-ups to illustrate design solutions.

- Ensure that all designs adhere to user-centered design principles and reflect a consistent visual and communication style throughout the product.

Requirements:

- Min. Bachelor’s degree in Interaction Design, Human-Computer Interaction, Psychology, or a related field.

Experience:

- 3-5 years of professional experience as a UX Designer, preferably in a B2B SaaS environment.

- Proven experience in user onboarding and using tools like Userflow to design user experiences.

- Strong portfolio demonstrating a solid understanding of user-centered design principles and the ability to deliver intuitive user interfaces.

Technical Skills:

- Proficiency in design and prototyping tools such as Figma.

- Experience conducting user research, usability tests, and using insights to improve designs.

- Familiarity with mapping customer journeys and identifying areas for improvement.

Soft Skills:

- Excellent communication and presentation skills with the ability to articulate design concepts and strategies clearly.

- Strong problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced, agile environment.

- A resourceful and adaptable mindset with a drive to achieve results.

Preferred Skills:

- Experience working with Userflow or similar flow builder tools is a plus.

- Understanding of technology systems and prior experience in B2B financial services is a plus.

Work Environment:

- Collaboration: The role involves close collaboration with cross-functional teams, including product management, designer, developer, and content writer.

- Innovation: We value creativity and open-mindedness, and the ideal candidate will be someone who thrives in a dynamic environment where user-centric design is paramount.

Do drop us your design portfolio and CV for submission @ [email protected] . Only successful candidates will be notified to proceed to the next round.