Sr. Principal Customer Delivery Manager

The Oracle Cloud Infrastructure (OCI) Specialized Cloud Programs team plays a pivotal role in delivering large-scale cross-functional projects that impact our most strategic dedicated cloud customers.

As a Customer Delivery Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and driving end-to-end execution of complex region delivery projects. The ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end.

Responsibilities

• Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
• Provide a single point of contact for customer leadership and project teams
• Own work-back schedules, generating communications and presentations, and planning and coordinating meetings
• Take large, complex projects and break them down into tasks, milestones, and deliverables
• Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
• Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success
• Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
• Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary
• Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

Visa Sponsorship Not available for this position

Preferred Qualifications

• Eight (8+) or more years managing high visibility implementation projects and/or customer engagements
• A skilled problem-solver and strategic thinker who takes ownership
• The ability to work autonomously, make high impact decisions, and judgement calls
• Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels
• Thrive in an innovative, ambiguous, and fast-paced environment
• PMP, PgMP, or equivalent project management certification is a plus
• The ability to travel to customer site or local office up to ~20%