Risk Operations Analyst, Play, Android, Trust and Safety - Singapore

Product area

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Job Description

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Qualifications

Job responsibilities

• Lead well-defined projects to resolve complicated abuse- and harm-fighting and mitigation problems, and build trusted user experiences, with iterative improvements to systems and processes.
• Escalate complex challenges to senior team members or managers in a timely manner and assist in addressing those challenges by supporting senior team members.
• Utilize policy knowledge and product expertise to implement and execute enforcement strategies.
• Advocate an idea or state a position, despite dissent, and demonstrate an ability to try new approaches while learning from mistakes and collaborate globally, across and beyond Trust and Safety (T&S), to advance common goals.
• Review and manage escalations from graphic and controversial video content in line with Community Guidelines. This role will be exposed to graphic, controversial, or upsetting content.
  
  

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in data analytics, Trust and Safety, policy, risk analysis, investigations, cybersecurity, content review or related fields.
• Experience in fraud, risk or spam investigations, content operations, content moderation, policy enforcement, program management, operations management, process design, or consulting.
  
  

Preferred Qualifications

• Master's degree or equivalent practical experience.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or a scripting/programming language (e.g., Python).
• Experience with machine learning.
• Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.