Research Operations, Associate Manager

Job Scope

The role entails three key fundamental areas:

Fieldwork Operations

• Recruit, brief and train supervisors / interviewers and freelancers; ensure that the team is knowledgeable about the basics of market research and the methodologies
• Facilitating and delegation of the work to the supervisors / interviewers / freelancers
• Perform evaluations of the supervisors / interviewers and freelancers, ensuring the quality of data collection
• Conduct quality control checks on data to ensure accuracy and reliability
• Ensuring effective project and logistics management
• Ability to summarize, evaluate and update the research team on a regular basis of the project status in accordance with planned schedule
• Mitigation and management of all project escalations in a timely manner
• Management of the project within budgeted cost and time
• Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.

Project Management

• Develop and maintain project plans and schedules, including timelines and milestones
• Conduct back-checks and address errors and logic checks in questionnaires
• Work with cross-functional teams, including research analysts, programmer and data science team to ensure successful completion of research projects

Vendor Management

• Management of the external vendors in terms of milestones and timelines (cost will be included at a later stage when the team size increases)
• Coordination with external vendors such as online panel partners to ensure that all research projects meet the required quality standards

Job requirements and expectations

• Minimum qualification of degree in any fields
• Minimum 4 years of experience in market research operations or a related field
• Strong attention to detail and the ability to manage multiple projects simultaneously
• Possesses great soft skills and personality - approachable, candid, go-getting and collaborative
• Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and interviewers / freelancers
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
• Strong problem-solving skills to help mitigate problems and issues in field
• Challenges the status quo and always looking for ways to improve productivity and efficiencies

About us

Welcome to the Insights Table. We are a newly established market research boutique agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.

This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.