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VP, Product Owner | Digital Banking

  • Full Time, onsite
  • GatedTalent - Connecting Top Executive Search Firms And Executives
  • Singapore, Singapore
Salary undisclosed

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Job Responsibilities


  • Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for the team across the region
  • Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank
  • Digital Platform strategy – Assist in the development of the overall Digital Platform strategy both CR and project
  • Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users
  • Vendor performance management – Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions
  • Work collaboratively with Digital Platform Lead and Function Lead to build and handle operational management requirements for digital platform capability deployment
  • Conduct customer and staff immersions – Synthesize staff and customer insights – Personas, journey pains, gains
  • New capabilities – To design, develop and implement new journeys for the respective domains
    • Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey
    • Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements
    • User Story Quality – Articulate requirements by ensuring compliance with user story format and maintaining high quality
  • Regional Model – Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries
  • Driving the continuous improvement of digital platform capabilities. Managing and refining the product backlog and enhancing the collective expertise within the team through the generation of key insights
  • Backlog Management:
    • Ensure the product backlog is transparent, visible, and comprehensible to all stakeholders
    • Gather and incorporate feedback and improvements from various teams to refine capabilities
    • Ensure backlog items meet the Definition of Ready (DoR) for roadmap discussions
  • Insights Generation:
    • Gather insights from various sources, including market trends, customer feedback, and internal analytics
    • Provide actionable insights that inform and support strategic decision-making processes
    • Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making


Job Requirements


  • Bachelor’s Degree
  • PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred
  • Performing the role of a business lead/ product owner in driving digital capabilities implementation
  • Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
  • Strong understanding of digital service interactions models and possible use cases of deployment
  • Good understanding of the consumer banking landscape in terms of products, functional teams, services, and typical banking applications
  • Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation
  • Experience in customer immersions, journey mapping and design
  • Must demonstrate strong analytical, problem solving, communication and creative skills
  • 5 – 10 years of experience depending on the grade


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