VP, Product Owner | Digital Banking
- Full Time, onsite
- GatedTalent - Connecting Top Executive Search Firms And Executives
- Singapore, Singapore
Salary undisclosed
Apply on
Original
Simplified
Job Responsibilities
#JPKR
- Work collaboratively with Digital Platform Lead and Function Lead for end-to-end implementation of digital platform capabilities for the team across the region
- Serve as a key point of contact – Creating and maintaining cross-departmental relationship from users, service provider, technology, and operations team for the Digital Platform capabilities implementation for the bank
- Digital Platform strategy – Assist in the development of the overall Digital Platform strategy both CR and project
- Projects / Change management – assist Function Lead in leading and managing end-to-end lifecycle of the project / CR from preparing business case, finalize requirements gathering, approvals, estimation, and coordination with technology teams and business users
- Vendor performance management – Help define the key performance SLAs for the service provider to successfully deliver the digital serve ambitions
- Work collaboratively with Digital Platform Lead and Function Lead to build and handle operational management requirements for digital platform capability deployment
- Conduct customer and staff immersions – Synthesize staff and customer insights – Personas, journey pains, gains
- New capabilities – To design, develop and implement new journeys for the respective domains
- Identify new use case and improvements within the journey – Independently or in combination own design discovery for new journey, work, and test process with customers for to-be state design journey
- Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of customer journeys in each domain, and to suggest improvement opportunities to be prioritized with the rest of the enhancements
- User Story Quality – Articulate requirements by ensuring compliance with user story format and maintaining high quality
- Regional Model – Responsible for ensuring that any new journeys and flows planned within each respective domain is aligned across different countries
- Driving the continuous improvement of digital platform capabilities. Managing and refining the product backlog and enhancing the collective expertise within the team through the generation of key insights
- Backlog Management:
- Ensure the product backlog is transparent, visible, and comprehensible to all stakeholders
- Gather and incorporate feedback and improvements from various teams to refine capabilities
- Ensure backlog items meet the Definition of Ready (DoR) for roadmap discussions
- Insights Generation:
- Gather insights from various sources, including market trends, customer feedback, and internal analytics
- Provide actionable insights that inform and support strategic decision-making processes
- Develop and maintain an organized and accessible insights library to enhance team knowledge and facilitate informed decision-making
- Bachelor’s Degree
- PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred
- Performing the role of a business lead/ product owner in driving digital capabilities implementation
- Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).
- Strong understanding of digital service interactions models and possible use cases of deployment
- Good understanding of the consumer banking landscape in terms of products, functional teams, services, and typical banking applications
- Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation
- Experience in customer immersions, journey mapping and design
- Must demonstrate strong analytical, problem solving, communication and creative skills
- 5 – 10 years of experience depending on the grade
#JPKR
Similar Jobs