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Jobs or company...

Support Analyst – Cash International Payments

Salary undisclosed

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⇒ Main Responsibilities

• Be a team member of L2 production support team located across Singapore and India to ensure 24 * 6 production

support for the APAC region.

• Provide application production support for Cash Management and filtering and AML systems within Asia Pacific.

• Independently debug and propose resolution/work-around for complex production issues.

• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.

• Coordinate across various teams to effectively manage production issues and maintenance activities.

• Respond to user requests, incidents and follow up on problems in a timely manner.

• Ensure issues are reported, tracked, followed up and escalated timely.

• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.

• Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered,

through the problem management process.

• Communicate and provide status updates on issues to business users, management team and other stakeholders.

• Contribute to preventive system monitoring and alerting, where appropriate.

• Support change management process and application releases.

• Support Disaster Recovery Test and Business Continuity activities.

• Support IT Security activities e.g. health checks after security patches.

• Support end-of-day and end-of-month batch runs.

• Perform and coordinate regular maintenance activities.

• Document operational procedures, contribute to knowledge base and cross train other team members to build up

functional and technical expertise for our CM applications.

• Analyze and challenge existing support processes to achieve continuous improvement.

• Incidents resolution and Preventive maintenance.

• Pro-active actions / measures to limit corrective maintenance activities.

• Weekend/Holiday/Night support.

⇒ Qualifications & Experience

• Bachelor’s Degree in Computer Science or relevant fields.

• 3–5 years of relevant working experience.

• Strong experience in and preference for application production support.

• Strong technical background in web based applications support on JAVA/J2EE/TIBCO platform and/or COBOL

platform.

• Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region.

• Strong understanding of payments, local clearing systems, H2H concept and applications, reporting.

• Strong understanding of stop list filtering, AML, social engineering etc.

• Working grasp of double posting accounting treatment.We-plus Pte. Ltd.

• Understanding and experience in ITIL concepts.

• Possess good analytical skill and self-motivated

• Good team player with strong analytical, communication and interpersonal skills.

• Results and client oriented.

• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.

• Excellent people management and communication skills.

• Good command of spoken and written English in order to effectively communicate with English-speaking

stakeholders.

• Working command of spoken and written Mandarin is preferable in order to effectively communicate with

Mandarin-speaking stakeholders.

• Working command of spoken Cantonese in order to effectively communicate with Cantonese-speaking

stakeholders (Plus).

Technical Skills:

• JAVA/J2EE.

• Websphere/Tomcat/JBOSS.

• ORACLE PL/SQL.

• COBOL.

• UNIX / LINUX /WINDOWS skills i.e. navigating, scripting etc.

• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ.

• ITSM tool: Service Now.

• SharePoint.

• Database performance & SQL tuning experience (Plus).

• Good technical troubleshooting and debugging skills.

Customer/Supplier Relations:

• Customers – Business lines e.g. TBA / Middle Office e.g. PCMO / Back Office e.g. GPCO.

• Suppliers – ICM IT teams e.g. Payment, CDL.

• Vendors of local cash management solutions e.g. FIS, Nucleus.

• Regulators i.e. HKICL, BCS, MAS.

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