Customer Service Representative

Job Responsibilities:

• Handle a variety of customer service functions, including inquiries, requests, and complaints.
• Oversee the entire order lifecycle, from receipt to delivery.
• Collaborate with various teams (sales, logistics, finance, etc.) to address customer issues and ensure smooth operations.
• Use Oracle and other systems for order entry and data management.
• Perform other tasks as assigned, including IT-related support.

Requirements:

• Diploma or Degree in Business Administration or equivalent is preferred
• Fresh graduates and 1-3 years of customer service and order entry experience considered.
• Proven ability to thrive in a fast-paced, high-pressure environment.
• Familiarity with Oracle software is a valuable asset.
• Demonstrated customer service focus, independence, and strong attention to detail.
• Proven ability to collaborate effectively as a team member.