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Contact Centre Officer (Jurong/Tampines) #ImmediateHire

Salary undisclosed

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The Opportunity

  • Permanent Role
  • Working Location: Jurong/Tampines
  • Basic + AWS + VB

The Client

Adecco is working exclusively with a few clients to seek for candidates with a passion for Customer Service.The selected candidate will be part of the Contact Centre team, with the opportunity to experience and get exposed to the full range of services, delivering efficient, high-quality, customer-focused service to enhance their experiences.

The Job

  • Monitor real-time performance, manage resources, and deploy manpower; prepare statistics and reports
  • Handle feedback from internal and external parties through investigation and service recovery, ensuring excellent customer service and accurate information
  • Manage hotline administrative functions, including booking or rescheduling appointments, handling emails, referral requests, emergency activations, and coordinating with other departments to resolve requests

The Talent

  • Diploma/Degree in any discipline
  • Must be Tech savvy to use various platforms & software
  • Prior customer service experience or contact centre environment will be an advantage

Next Steps

  • Prepare an updated resume (including your current salary package with full breakdown such as base, incentives, annual wage supplement, reasons for leaving and executive summary etc.) and the expected package.
  • Apply through this application or drop us an email at [email protected] stating the job you are applying for.

Only shortlisted applicants will be contacted

Kelly Ong

Direct Line: 8416 5199

EA License No: 91C2918

Personnel Registration Number: R2199378