Account Manager ( Food Operations )

Full Time, onsite
Sodexo
Singapore, Singapore

Salary undisclosed

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Title - Food Operations Manager

Job Summary:

Responsible for account, contract and people management, meeting and/or raising the set standards of service deliverables at all levels and work with all relevant stakeholders to derive process and product efficiencies.

Key Result Areas:

Food Operations

Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client.
To work with Head chef, storekeeper and HSE officer on regular basis to ensure every aspect of FSMS (Food safety management system) is in place, followed , met and maintained
Initiate development of new menus, upgrade old menus and special event menus as per contractual requirement.
Ensure that the Taste of the food prepared meets the nature and therapeutic requirements of patient warded in the hospital and is palatable at the same time.
Develop new ideas for promotions, festivals and other special events
Attend to day-to-day problems and needs concerning equipment and food supplies; detect and ensure disposition of spoiled or unattractive food, defective supplies/equipment, and/or other unusual conditions
Make arrangements for maintenance, repair and upkeep of the kitchen, its equipment, and other areas as appropriate
Consistently maintain standards of quality, cost, presentation, and flavour of foods
Ensure Food related contractual KPI are always met and in case of any gap, subsequent action/ intervention is planned to address the gaps timely and tangibly
Report any food related incident, staff related incident and any relevant matter timely to the management in a proper concluded way

Organic Growth and Profitability

Ensure organic growth of sales and sites by developing and promoting service excellence, retail offers and value added offers
Sustain and build site profitability through timely analysis of reports and provide solutions to counter any discrepancies
Apprise the management of any serious reversal or threat to the operations on time
Meet the sales and profit targets of the operations

Cash and Debtors Management

Responsible for accurate control, handover and deposition of cash; maintain accurately all the specified cash control documents
Ensure that all the invoices are raised and delivered to the client as per schedule

Ensure that the entire invoiced amount is received from the client on time and the outstanding amount is minimal
Ensure that the data required for the raising of invoices is sent to the accounts department on time
Keep track of all the invoices of his site

People Management and Training

Manage the on-site team including food servers, cooks, stewards, kitchen helpers, cashiers, catering assistants etc.
Oversee and approve the activity schedules and assign duties
Cope with the unavoidable staff problems, sickness, shortage etc.
Ensure proper staffing for maximum productivity and higher standard of quality
Promote a healthy and teamwork oriented atmosphere within his operations
Identify the training needs of his team and assist in the development of modules to address the same

· Ensure that all the HR processes and staff welfare activities are implemented and carried out

Communication and Client Retention

Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
Understand and exceed the expectations of the client in order to ensure complete satisfaction
Ensure 100% client retention
Address all issues pertaining to the client and the operations in a timely manner
Attend all scheduled meetings planned and prepare materials needed to present
Send monthly reports to the client to ensure operational visibility

Wastage Control and Cost Management

Ensure smooth running of Waste Watch program on site and Develop controls to keep track of wastage, production, sale, leftovers etc.
Ensure that all Government rules and regulations concerning waste disposal and segregation are strictly followed
Minimise wastage and able to recycle excess ingredients for other dishes in accordance with the highest hygiene standards
Coordinate with the Purchase department to understand and forecast the cost trends and revisions

Legal Compliances

· Co-ordinate with the HR, SEQ and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at each site

Systems Implementation and Process Management

Ensure that all the systems and processes are implemented and followed as per the company policy
Ensure that all the work processes are documented and displayed

Procurement and Inventory Management

Ensure that all the processes and checklists are followed and maintained accurately on a daily basis
Ensure that the goods are stored as per the laid down norms of the company
Ensure team is conducting all the required/ mandatory checks on the goods received, stored and dispatched to various kitchens for cooking

Safety, Environment & Quality (SEQ)

Ensure that safety and hygiene policy is strictly followed at the sites
Control the quantity and quality of the ingredients and ensure that all items are received as per the laid down specifications; responsible for training the receiving area staff on ingredient quality
Responsible for maintaining record of all hygiene related procedures, initiatives and incidents
Co-ordinate with the SEQ team to implement the policy and process
Ensure that all incidents pertaining to SEQ are reported to the concerned teams on time
Take operational ownership of all the SEQ processes
Timely communication of all possible on site SEQ hazards to the concerned department

Contract Management

Ensure 100% contractual compliance is in place and any deviation must be documented, make known and approved.
Responsible for the timely renegotiation of the existing contracts along with rate renewals with the support of management
Ensure that all the site is operating with valid and up-to-date agreements

Authorities:

· As per Sodexo Singapore Delegation Plan

Key Competencies: