Technical Delivery Manager (Commercial Card)
Salary undisclosed
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Overview
- Be the subject matter expert to provide end to end consulting and solutioning advice to corporate clients as it relates to usage of card products and integration to corporates’ ERP systems
- Responsible for determining and assessing corporate client’s readiness to perform tech integration with bank’s card solutions
- Partners with the sales teams to ensure clear & required solution definition for the corporate client with a proposed implementation plan and to provide tech solutioning advice to the corporate client
- Acts as the tech knowledge expert on card products (virtual card program setup), file data feeds and integration to ERP systems with cards schemes (eg. Oracle, SAP, Workday, etc.)
- Identifies corporate clients needs and arranges for training and communication of specific technical aspects
Responsibilities
- Represent issuer and be the product administration and tech support to setup ICCP (virtual card program), Smart Data, Data Feeds/Integration for Corporate client
- Manage end-to-end setup, configuration and troubleshooting for Corporate client with regards to API and batch upload integrations with ICCP
- Provide Corporate clients a presale process overview and tech support requirements when they subscribe to an ICCP, Data integration or file delivery requirements
- Provide end-to-end support for Corporate client and sales teams as it relates to file feed requests, and integration with clients’ ERP system integrations.
- Provide ongoing go-to-market, tech and solutioning support on behalf of issuer for ICCP, Smart Data and File Feeds.
- Assess the readiness of Corporate clients for ICCP API/batch integrations
- Provide tech solutioning support to issuers’ internal teams (sales, account management) when Corporate clients encounter tech issues and escalations.
- Provides input on how to enhance infrastructure and tools to support customer’s tech implementation
- Ensures resolution of day-to-day technical/operational issues as related to ICCP, Smart Data, File feeds/integration.
Experiences
- Min. 5 years of technical and solutioning experience for Commercial solutions ie. Virtual cards, data file feeds/pull, integration with ERP systems
- Demonstrates success in project management, focused on specific technical aspects of commercial solutions, solutioning and implementing technical solutions
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