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Customer Service Executive, Supply Chain

Salary undisclosed

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Responsible for ensuring that the demand received from the customers is met whilst achieving high fill rates and minimal write offs by getting the “right demand” from the customers and by ensuring an efficient execution of the “order to cash” process. Involves working with the customers to generate the 24 months rolling forecast with targeted accuracy and then ensuring that all orders are processed with accuracy and efficiency along while minimizing risks

  • Support country-level forecasting process, and balance demand forecast, sales plan and customer orders
  • Prepare and participate in Country-level SOP process
  • Review each incoming purchase order against agreed MOQs, Price and delivery timelines
  • Initiate the “Order to cash” cycle by issuing a corresponding PO to the Supplier
  • Monitor progress of an order throughout the cycle and take a pro-active role in identifying & resolving issues in achieving high fulfilment rates
  • Coordinate between the Customer and the Supplier to ensure the availability of Shipping documents for import/export license application and final shipment
  • Communicate ETAs, potential delays and other issues impacting delivery timelines to the customers
  • Close POs and book costs in the system on delivery completion
  • Review and assess feasibility of Order change requests and execute the same by coordinating with all impacted parties
  • Manage, analyse and reconcile purchase orders internally and externally.
  • Generate customer invoices for facilitating shipments and payments

Additional Job Description:

Primary Location:

SG Singapore

Job Posting Date:

2024-09-11

Job Type:

Permanent