Vice President, Country Service Manager (Regional IT)

Country service manager (hereinafter CSM) under Regional IT Governance (hereinafter RIG) is responsible for Oversee and coordinate all activities within the assigned country to ensure alignment with region/global organizational objectives. RIG is managing 15 countries in Asia Pacific, to maintain the Bank’s Technology & Innovation (hereinafter T&I) capability and to promote Asia T&I agenda and initiatives in the Bank

• Oversee and coordinate all activities within the assigned country to ensure alignment with region/global organizational objectives
• Develop and maintain strong relationships with key stakeholders, including country GM, CIO, IT Function head, Regional CIO, SMEs, and HO PIC in the respective department
• Well understand countries situation/IT operation/initiative/Projects
• Help country to provide strategic direction for country specific initiatives, ensuring they contribute to the overall organizational goals
• Help country to improve their IT operation, helping country to understand and achieve their annual KPI
• Help countries IT operation, including incident response and update the status to region
• Collaborate with regional team to design and implement regional system and framework to countries
• Act as liaison between the regional HQ, HO and countries, ensuring clear communication and alignment with HO and regional HQ policy
• Prepare and present regular reports on country performance, highlighting achievement, challenges, and recommendations for improvement
• Support Regional CIO to assess country IT capability as well as country IT Function heads capability
• Initiate and manage the project which is assigned by superior
• Any ad-hoc request assigned by superior
  
  
  

Deliverables

• Information gathering for monthly IT operation meeting and country performance forum
• Creating meeting deck for monthly IT operation meeting and country performance forum
• Attending the weekly regular meeting with all assigned countries to understand country situation
• Weekly status update to RCIO
• Country project status track from initiation to release
• Country IT operation improvement action plan
• SME review arrangement
  
  
  

Requirements

• Bachelor or Master degree in Finance or Technology
• Proven experience on country coordination, preferably in a multinational organization
• Excellent interpersonal and communication skills
• Demonstrated leadership and project management skills
• Flexibility and adaptability to navigate dynamic and challenging situations