Service Manager
Salary undisclosed
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Job Description
- Develop objectives for the Technicians day-to-day activities.
- Monitor and manage client complaints.
- Develop effective improvement plans.
- Set KPIs and ensure Technicians demonstrate and maintain high level service agreement
- Evaluate Technician’s performance with key metrics
- Generate reports and conduct presentation for Top Management
- Possess good technical knowledge
- Attend to any other ad-hoc duties or any related tasks that are assigned.
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