Epicareer Might not Working Properly
Learn More

Service Manager

  • Full Time, onsite
  • Kyocera Document Solutions Singapore Pte Ltd
  • Singapore, Singapore
Salary undisclosed

Apply on


Original
Simplified
Job Description

  • Develop objectives for the Technicians day-to-day activities.
  • Monitor and manage client complaints.
  • Develop effective improvement plans.
  • Set KPIs and ensure Technicians demonstrate and maintain high level service agreement
  • Evaluate Technician’s performance with key metrics
  • Generate reports and conduct presentation for Top Management
  • Possess good technical knowledge
  • Attend to any other ad-hoc duties or any related tasks that are assigned.