Claims Administrator (2 Years Contract)
Salary undisclosed
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Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
To provide administrative support to Claims team.
Job Description:
To provide administrative support to Claims team.
Job Description:
- Register claims within timelines established, ensuring all data are entered accurately.
- Manage claims mailbox for incoming submissions.
- Oversee incoming and outgoing correspondences, including sorting, scanning, mailing and arranging for courier services. Ensure a log of all outgoing documents is maintained.
- Contact Financial Consultant and customers for claim cheque collection.
- Follow up on Grant and Court Order to facilitate claims payment.
- Generate letters for claims with instalment payments due.
- Making phone calls to clinics/hospitals for validation and follow up with medical institution for information/documents and on any outstanding requirements required for claims processing.
- Provide administrative support in retrieval and return of original documents to customers.
- Support the team in administrative and operational duties and ad-hoc duties as assigned.
- Customer-centric
- Self-motivated and independent with the ability to perform tasks effectively and accurately
- Team player
- Able to handle large volume of applications
- Passed English and Mathematics with good credit
- Good communication and interpersonal skills
- Proficient in MS Office - Word, PowerPoint, Excel, Outlook
- Minimum GCE "A" levels or Diploma holder
- English
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