Customer Order Executive
Salary undisclosed
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Position: Customer Order Executive
Location: Singapore
ABOUT HEXAGON MANUFACTURING INTELLIGENCE
Hexagon is a global leader working across industrial, manufacturing, infrastructure, agriculture, safety, and mobility solutions. Hexagon’s technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon Manufacturing Intelligence (MI) helps manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Globally, 95% of the automobiles, 90% of the aircraft, 85% of the smartphones have Hexagon technologies in them.
RESPONSIBILITIES:
Order Processing
- Handle the processing of quotations, purchase orders, and sales orders.
- Generate PO and place order to factory for spare part and machine thru email or portal.
- Verify customer PO, cost sheet, quotation prior to data entry into system
- Ensure accurate information are entered in SFDC tools
- Monitor and follow up on sales and purchase order activities
- Generate Proforma Invoice for advance customer.
- Check the completeness of the Document After Service (Service Report, Machine Acceptance, Training Attendance) for billing purpose
- Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
- Checking DO and Invoice from Supplier/factory against PO issued before posting in ERP.
- Oversee inventory management, including tracking stock levels and movement.
Import/ Export
- Prepare for Packing List and Commercial Invoice for Customs purpose
- Liaise with freight forwarder on detail shipment (ETD, ETA) and quotation
- Liaise with Customer to review the Bill of Landing Draft and Shipment Draft before generating final document.
Licensing Portal
- Manage and update all licensing activities in HCP portal.
- Trouble Shooting for licensing upon request.
- Sending the license file for reseller once received payment
- Update the license expired date according to the contract term
- Prepare manual Tax invoice for License Compliance case.
QUALIFICATION/ REQUIREMENTS
- Minimum Diploma in Business/Sales & marketing or related discipline
- Minimum 5 years of proven experience in order management, shipping or related role
- Experience with Salesforce (SFDC)/ Service Max/ HCP/ Navision tools
- Strong communication (oral and written) and inter-personal skills
- Able to interact effectively with all levels of staffs, both locally and overseas
- Meticulous with a keen eye for details
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