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Regional Training Manager SEAO

Salary undisclosed

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In Line With Piaget’s Expansion In SEAO Region, We Are Looking For An SEAO Training Manager To Support Our Growth. Reporting Into The Managing Director – South East Asia & Oceania, The Training Manager’s Main Missions Are To

  • Define and implement local yearly training roadmap aligned with strategic objectives
  • Deliver the Maison, product and service trainings in-class/in-store or through individual coaching
  • Develop technical and soft skills of the team to be successful in delivering service excellence
  • Grow a strong team culture in line with our Maison DNA
  • Monitor the efficiency of these actions

TITLE Training Manager, SEAO

REPORTING LINE Managing Director

Key Responsibilities

DESIGN REGIONAL TRAINING ROADMAP
  • Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development
  • Align Regional Training Strategy with Global Training Strategy
  • Be a strong business partner & key contributor on regional projects, including local retail initiatives
  • Propose and select external consultants / internal subject matter experts to conduct specific trainings when necessary
  • Serve as a strong and resourceful leader, able to craft creative solutions with changing business needs
  • Promote regional learning and drive best practices sharing

IMPLEMENT TRAINING & AND FIELD COACHING SESSIONS
  • Localize, roll out and facilitate global training modules directly and indirectly to target audiences, consistent with Maison’s DNA and values
  • Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:
    • Brand knowledge & luxury culture
    • Clienteling / selling soft skills (emotional intelligence and managing client expectations)
    • Key profiles empowerment / retail management upskilling
  • Plan and execute a Maison onboarding program for new joiners, in line with Headquarters’ guidelines
  • Conduct sales coaching for Boutique Managers, Supervisors and Retail teams
  • Engage with Boutique teams to create affinity and drive engagement with the Maison
LEAD RETAIL OPERATIONS EXCELLENCE

  • Strives for operational excellence within all boutiques proactively working with the Boutique Managements to improve their professionalism and guarantee efficient implementation and use of all policies / procedures in all boutiques
  • Review boutique operations KPIs regularly with the Management for training / coaching needs: drive day to day business culture in the stores by leveraging retail excellence & performance tools; Mystery Shopping (MS), KPIS dashboard

MEASURE TRAININGS / COACHINGS IMPACT, FOLLOW-UP AND TRACK PROGRESS
  • Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets
  • Proactively adjust and enhance actions and programs as needed
  • Establish a strong partnership with Retail Managers and Boutique Managers to ensure training impact on-going assessment
  • Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings
  • Manage annual training budgets, with monthly follow-up

Requirements

PROFILE & COMPETENCIES
  • Strong business acumen with field coaching experience in luxury retail industry
  • Minimum 8 years of experience in learning & development program delivery
  • Proven retail sales experience is an advantage
  • Strong delivery skills for sales, product, people management programs
  • Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise)
  • Fluent in English and proficiency in Mandarin will be advantageous due to several training resource suited for Chinese clients
  • Well versed in MS Office / Presentation Tools and Skills
  • Ideally watch and/or jewelry background
  • Passion for people development
  • Strong team player
  • Proactive, Persuasive, and solution-oriented mindset
  • Excellent communication and presentation skills
  • Good planning & organization skills
  • Effective time management
  • Willing to travel (minimum 50% of time)

Dimension
  • Geographical area under responsibility: South East Asia & Oceania

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