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Support Engineer

Salary undisclosed

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Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices. • Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems. • Record incidents into the incident management system, either through incident tracking software or email. • Ensure all incidents are addressed within the defined Service Level Agreement (SLA). • Follow through all necessary escalation from L1. • Prepare daily situation reports for management review. • Provide timely updates on assigned requests. • Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution. • Maintain accurate asset information in the asset database, including required documentation. • Assist in the testing and rollout of the system bug fixes/ enhancement / patches. • Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches. Requirements: • Minimum ITE / Diploma in Computing and Information Systems. • At least 2 years of equivalent work experience (in operations support). • Knowledge of Office automation tools, MS Operation Systems. • Experience in desktop software for patch management, software packaging and software delivery is an added advantage. • Strong oral and interpersonal communication. • Excellent analytical and problem-solving skills. • Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Must be independent, resourceful, pro-active and a team player. • Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement. • Strong aptitude in picking up (operation knowledge) in more than one type of system. • Non-office environment

Only Singapore Citizens need apply