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Associate Product Development (Ops Transformation) (1 Year Contract)

Salary undisclosed

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Job Description

The successful candidate will support the Operations Transformation team in the Total Mission Management (TMM) Division.

Key Responsibilities

  • Support delivery of digital products that will achieve cost savings, reduce flight disruptions and improve speed to decision-making
  • Administrate and maintain user records to the Operations Control Centre System (OCCS) and TMM EIM dashboards
  • Perform investigation and troubleshooting with end-users on reported issues/bugs and work with IT to resolve these in a timely manner
  • Participate and support testing (i.e. User Acceptance Testing (UAT), End-to-end testing) to ensure that new features are rolled out smoothly
  • Identify opportunities for new use cases, working closely with operational stakeholders and the IT team
  • Ensure digital outcome metrics are met through continuous process, system improvement and user feedback
  • Support the Operations Transformation team with other duties as required

Requirements

  • Diploma in any discipline.
  • Strong team player with good interpersonal and communication skills
  • Good time management and problem-solving skills
  • Independent worker with ability to work under pressure

Note: This is a 1-year contract position