Operations Executive (1 Year Contract Renewable)

About The Company

Our client is a well established MNC in the APAC region and are known to be major producers of printers, photocopiers and optical devices.

Responsibilities

• Primary escalation points for the client on account service delivery issues
• Manage a small team of junior staff to meet clients' SLAs and KPIs whenever necessary
• Establish SOPs and drive processes compliance
• Manage clients' expectations and build relationships thru regular and scheduled engagements to share monthly progress reports and achievements.
• Responsible for timely, accurate data reporting and client billing for both internal and external parties
• Initiate and drive incident closure with preventive and reactive actions to recover client confidence.
• Handle small project changes such as moving, adding, changing, and deleting assets.
• Ensure you do not discriminate against, harass, or bully co-workers, prospective co-workers, subcontractors, visitors, clients, or customers and ensure you treat people with fairness and respect in the performance of your duties.
• Ensure all company policies, including Business Management System and Security policies and procedures are adhered.
• Ensure Work Health and Safety policies and procedures are adhered.
• Ensure that you, and employees within your area of responsibility, take care at all times to work in a safe manner and report workplace hazards.
  
  

Requirements

• Minimum Diploma holder. Non-Diploma holders with 1 year of experience in service delivery management will be considered
• Basic understanding of the Business Process Outsourcing in the market, solutions Grid technologies
• Proficient in Microsoft Office applications
• Good understanding of processes and requirements with the ability to identify areas of improvement
• Good Organization skills
• Good time management ability to meet agreed client and internal timelines
• Excellent interpersonal and communication skills
• Ability to work in a team environment
  
  

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn