Senior Executive, Business Excellence
- Full Time, onsite
- Singapore Post
- Singapore, Singapore
Salary undisclosed
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Job Description
- Supporting digital transformation projects to improve processes for Customer Services (CS) operations
- Enhance efficiency of the contact centre to propose and implement self-service initiatives and process improvements
- Drive self-service initiatives using Gen AI and bots to deflect volume and transform to a digital contact centre and improve customer experience.
- Collaborate with stakeholders to ensure successful implementation of the projects.
- Conduct UAT and provide support in facilitating requirements between Vendor, Group Tech and CS Operation.
- Deep-dive root cause analysis and implement initiatives and programs with relevant stakeholders to drive improvements of CS metrics
- 2 years of experience in business process improvement, quality management, or a related area.
- Experienced in managing projects, including planning, execution, and monitoring
About Singapore Post
Size | More than 250 |
Industry | Air Freight & Logistics |
Location | Singapore |
Founded | 1 January 1819 |
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