Epicareer Might not Working Properly
Learn More

Senior Executive, Business Excellence

Salary undisclosed

Apply on


Original
Simplified
Job Description

  • Supporting digital transformation projects to improve processes for Customer Services (CS) operations
  • Enhance efficiency of the contact centre to propose and implement self-service initiatives and process improvements
  • Drive self-service initiatives using Gen AI and bots to deflect volume and transform to a digital contact centre and improve customer experience.
  • Collaborate with stakeholders to ensure successful implementation of the projects.
  • Conduct UAT and provide support in facilitating requirements between Vendor, Group Tech and CS Operation.
  • Deep-dive root cause analysis and implement initiatives and programs with relevant stakeholders to drive improvements of CS metrics


Requirements

  • 2 years of experience in business process improvement, quality management, or a related area.
  • Experienced in managing projects, including planning, execution, and monitoring
About Singapore Post
Size More than 250
Industry Air Freight & Logistics
Location Singapore
Founded 1 January 1819
View Company
Similar Jobs

1d ago

Ajibata, Indonesia

Full Time, onsite, onsite

Salary undisclosed

1d ago

Singapore, Singapore

Full Time, onsite, onsite

Salary undisclosed

1d ago

Tambora, Indonesia

Full Time, onsite, onsite

Salary undisclosed