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Customer Service Engineer, Power

Salary undisclosed

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Why Join Us?

  • Meaningful and Fulfilling Work
  • People-focused Values
  • Global Talent Center
  • Recharge Your Potential

Primary Duties and Responsibilities:

  • Carry out Testing & Commissioning, Preventive Maintenance and Time & Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability. (Utilization rate=>75%)
  • Provide technical support and mentorship to field engineers and work closely with technical Support team to address product issues
  • Participate and lead the troubleshooting activities together with technical support team, field engineers and third-party vendors
  • Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.
  • Safety Take all necessary steps to ensure OH&S requirements are adhered to
  • Ensure adequate PPE, tools and calibrated instruments is provided to team engineers
  • Report all incidents on time Client Management
  • Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken
  • Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating
  • At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.

Requirements:

  • 5 years or above field experience with power products like UPS and DC Rectifier, preferably in data center environment
  • Good technical knowledge in data center/M&E/critical environment
  • Good understanding in operations management
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