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Customer Support Officer | $2500 to $4000 Basic | Ang Mo Kio | FDS

$ 2,500 - $ 2,500 / month

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Customer Support Officer



Location: AMK

Work days: Mon to fri office hours 8.30am to 6pm

Salary: $2500 - $4000

Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:
• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to speak Mandarin is an advantage (to liaise with Mandarin-speaking associates)
• Possess a customer-centric mindset



Interested applicant may kindly whatsapp me @ 9847 9046 your updated resume

EA Personnel Name: Mark Chua Wei Jian
EA Personnel No: R1545007
EA License No: 16C8420