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Technical Support Engineer

Salary undisclosed

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If you would like to be part of O’Connor’s dynamic family that enjoys delivering mission critical solutions, drop us an email with
your detailed resume to [email protected].


OCS-25-006 / Technical Support Engineer

Description

Posting Date: 25 Apr 2025

The Job

  • Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products
  • Perform proper installation, terminations, testing and commissioning, and smooth operation of the Division’s product at customer’s site
  • Attend promptly to service and fault calls in accordance to SLA
  • Provide pre-sales and post-sales applications support, technical advice, equipment demonstrations or product training /seminars to customers and channel partners
  • Plan maintenance schedule and perform maintenance, repair and other service support to customers in accordance to SLA and advise end-users of potential problems and follow up on them
  • Interact with end-users to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution
  • Assist Technical Support Lead in setting short-term objectives for the department in line with the Company objectives
  • Work closely with company sales team to support the smooth operation of the company’s products
  • Comply with the company’s Safe work procedures at all times

Requirements

  • Diploma or equivalent in Biomedical, Security Technology and other related studies
  • Minimum 7 years’ experience in the related industry preferred
  • Open to fresh graduates with no prior experience, training will be provided