Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
In this role, you will attend to and provide professional assistance to all customers and Financial Consultants on policy enquiries and transactions. As part of this dynamic role, you will report to the Service Centre Manager, Customer Management and work closely with internal stakeholders to create a positive service experience and brand image for all customers.Job Description:
- Attend to and provide professional assistance to all customers and Financial Consultants who visit Prudential's Customer Service Centre (CSC) or make a video servicing (VS) appointment regarding policy enquiries and transactions.
- Create a positive service experience and brand image for all customers.
- Handle SAP emails and Live Chat.
- Collaborate with team members and internal stakeholders to address customer requests, resolve issues, and provide a one-stop solution for customers.
- Perform payment creation or payment authorisation.
- Administration duties such as update statistics and reports.
- Participate in projects supporting other departments or functions.
- Take on added responsibilities such as supporting system enhancements.
Who we are looking for:
Competencies & Personal Traits
- Customer-centric with the ability to work under pressure
- Excellent customer service and communication skills
- Strong command of English, both spoken and written
- Analytical mindset and skills
- Effective in problem solving
- Positive and resilient
Working Experience
- At least 1 year of customer service experience in insurance industry
Education
- Degree in Business Administration/Management
Language
- English
- Mandarin (not compulsory)
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.