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IT Support Intern

Salary undisclosed

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Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

MIS Intern
Responsibilities
  • Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.

  • Manage and ensure system availability and IT services accordingly to SLA

  • Manage IT assets, software licenses, maintenance and inventory list.

  • Support deployment & configuration of the system using 3rd party tool (Laptop, desktop, Mac OS)

  • Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
    Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.

  • Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)

  • Troubleshooting and rectification of helpdesk tickets from start to resolve.

  • Offer technical support to company staff and troubleshoot computer problems

  • Other duties as assigned.

Learning Objectives

  • Gain proficiency in troubleshooting hardware and software issue

  • Develop the ability to explain technical issues to non-technical users clearly and effectively

  • Enhance critical thinking skills by analyzing recurring problems and proposing long term solution

  • Gain exposure to IT support best practices and industry standard

  • Work collaboratively with IT team members on project and support task

Requirements

  • Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.

  • Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)

  • Willing to learn and independent.

  • Basic Network knowledge.

  • Basic Server setup knowledge.

  • Able to work under pressure.

  • Strong analytical and problem-solving skills

  • Good communication and project management skills.

  • Able to work effectively in a complex (matrix) environment

  • Must be comfortable talking to people at all levels

Pre-Requisites :

Are you game?