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Customer Service Agent

$ 1,152 - $ 1,920 / month

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KEY RESPONSIBILITIES

  • Pre-Arrival/Departure/Transit:
    Review passenger manifests and flight information
    Prepare necessary documents and materials
  • Meet & Greet Service:
    Greet passengers at designated meeting points (arrival/departure gates)
    Identify and verify passenger identities
    Escort passengers through airport procedures (immigration, customs, baggage claim)
    Assist with luggage handling and transportation
  • Passenger Support:
    Offer assistance with mobility aids (wheelchairs, buggies)
    Help with completing airport forms and documentation
    Resolve passenger queries and concerns
  • Communication:
    Laise with airline staff and airport authorities
    Communicate flight updates, delays, or cancellations to Shift Controller
  • Safety and Security:
    Ensure passenger safety and well-being at all times
    Adhere to airport security protocols and procedures


  • Other Responsibilities:
    Maintain accurate records and reports
    Participate in training and development programs
    Uphold company standards and values

MINIMUM JOB REQUIREMENTS

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and adaptability skills
  • Familiarity with airport procedures and layout
  • Physical ability to stand, walk, and lift (if required)

KEY RESPONSIBILITIES

  • Pre-Arrival/Departure/Transit:
    Review passenger manifests and flight information
    Prepare necessary documents and materials
  • Meet & Greet Service:
    Greet passengers at designated meeting points (arrival/departure gates)
    Identify and verify passenger identities
    Escort passengers through airport procedures (immigration, customs, baggage claim)
    Assist with luggage handling and transportation
  • Passenger Support:
    Offer assistance with mobility aids (wheelchairs, buggies)
    Help with completing airport forms and documentation
    Resolve passenger queries and concerns
  • Communication:
    Laise with airline staff and airport authorities
    Communicate flight updates, delays, or cancellations to Shift Controller
  • Safety and Security:
    Ensure passenger safety and well-being at all times
    Adhere to airport security protocols and procedures


  • Other Responsibilities:
    Maintain accurate records and reports
    Participate in training and development programs
    Uphold company standards and values

MINIMUM JOB REQUIREMENTS

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and adaptability skills
  • Familiarity with airport procedures and layout
  • Physical ability to stand, walk, and lift (if required)