
Customer Service Agent
$ 1,152 - $ 1,920 / month
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KEY RESPONSIBILITIES
- Pre-Arrival/Departure/Transit:
Review passenger manifests and flight information
Prepare necessary documents and materials
- Meet & Greet Service:
Greet passengers at designated meeting points (arrival/departure gates)
Identify and verify passenger identities
Escort passengers through airport procedures (immigration, customs, baggage claim)
Assist with luggage handling and transportation
- Passenger Support:
Offer assistance with mobility aids (wheelchairs, buggies)
Help with completing airport forms and documentation
Resolve passenger queries and concerns
- Communication:
Laise with airline staff and airport authorities
Communicate flight updates, delays, or cancellations to Shift Controller
- Safety and Security:
Ensure passenger safety and well-being at all times
Adhere to airport security protocols and procedures
- Other Responsibilities:
Maintain accurate records and reports
Participate in training and development programs
Uphold company standards and values
MINIMUM JOB REQUIREMENTS
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and adaptability skills
- Familiarity with airport procedures and layout
- Physical ability to stand, walk, and lift (if required)
KEY RESPONSIBILITIES
- Pre-Arrival/Departure/Transit:
Review passenger manifests and flight information
Prepare necessary documents and materials
- Meet & Greet Service:
Greet passengers at designated meeting points (arrival/departure gates)
Identify and verify passenger identities
Escort passengers through airport procedures (immigration, customs, baggage claim)
Assist with luggage handling and transportation
- Passenger Support:
Offer assistance with mobility aids (wheelchairs, buggies)
Help with completing airport forms and documentation
Resolve passenger queries and concerns
- Communication:
Laise with airline staff and airport authorities
Communicate flight updates, delays, or cancellations to Shift Controller
- Safety and Security:
Ensure passenger safety and well-being at all times
Adhere to airport security protocols and procedures
- Other Responsibilities:
Maintain accurate records and reports
Participate in training and development programs
Uphold company standards and values
MINIMUM JOB REQUIREMENTS
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and adaptability skills
- Familiarity with airport procedures and layout
- Physical ability to stand, walk, and lift (if required)