About Us: Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.
In Singapore, Hubexo operates under the legal name BCI Central.
About the Product: LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:
- Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.
- Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.
- Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.
- Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.
Our Values:
- Dream big - Embrace ambitious goals and strive to exceed expectations, every day.
- Thrive together - Collaborate, communicate, and celebrate success.
- Own it - Take ownership of your work and empower yourself to make a difference.
- Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.
What You’ll Do
The Senior Account Manager is responsible for overseeing and managing client accounts, ensuring exceptional satisfaction, and driving sustainable growth through strategic account management. This role focuses on fostering a high-performance culture by developing and executing targeted retention strategies aligned with group objectives, with the aim of achieving revenue targets, accelerating market growth, and delivering outstanding customer experiences.
1) Client Relationship Management
- Build and maintain strong, long-term relationships with key client stakeholders.
- Act as the primary point of contact for clients, providing expert advice and support.
- Ensure that clients are fully engaged with Leadmanager and are leveraging its features to meet their business needs.
2) Account Growth & Retention
- Drive client retention by proactively addressing concerns, ensuring satisfaction, and identifying opportunities for upselling or cross-selling additional products or services.
- Develop strategies to grow existing accounts and expand the customer base within existing clients.
- Conduct regular business reviews to assess account health, usage, and overall satisfaction.
3) Onboarding & Implementation
- Oversee the onboarding process for new clients, ensuring they have a smooth and successful transition to using the Leadmanager platform.
- Work closely with the decision maker & users to ensure the correct setup and integration of the software according to the client’s specific needs.
4) Customer Success Management
- Monitor client usage patterns, providing support to ensure customers are getting the maximum value from the Leadmanager solution.
- Identify and address potential issues before they affect the client's satisfaction or renewals.
5) Strategic Account Planning
- Develop and execute strategic account plans to align client goals with Leadmanager as a solution.
- Establish clear KPIs and measurable goals for client success and ensure that these goals are being met through regular reporting and analysis.
6) Cross-functional Collaboration
- Collaborate with sales, marketing, product, and technical teams to ensure clients' needs are met and that the product is evolving according to market demands.
- Provide feedback to the product development team based on client feedback and emerging trends to improve the product.
7) Contract Management & Renewal
- Oversee the contract lifecycle, including renewals and renegotiations, ensuring clients remain engaged and satisfied with the terms of their subscriptions.
- Ensure timely renewal of contracts and minimize churn by maintaining strong client relationships and providing value.
8) Mentorship & Team Leadership
- Mentor and support junior account managers or customer success staff, providing guidance on best practices and professional development.
- Help lead the team in achieving sales or customer retention goals.
9) Reporting & Performance Analysis
- Provide regular updates to management on account status, performance, and potential risks.
- Track and report on key performance metrics, such as customer satisfaction, retention, revenue growth, and product usage.
10) Problem Resolution
- Proactively identify and resolve issues that clients face.
- Work to mitigate any challenges, minimizing client dissatisfaction and avoiding churn.
11) Market & Product Knowledge
- Stay up-to-date with industry trends, competitive offerings, and new features in Leadmanager.
- Educate clients on new features or products that may enhance their experience and drive
12) General
- Adhoc tasks from time to time.
- Adhere to all local OH&S within region.
- Uphold all company policies within region.
What You Bring to the Table
Account Management & Industry Expertise
- 5 years of B2B Account Management experience in SaaS, technology, consulting, or solution-based sales.
- Proven success in managing B2B client relationships, preferably with mid-market to enterprise clients.
- Experience handling subscription-based business models, including renewals, upsells, and churn reduction.
- Ability to engage with C-suite executives & senior decision-makers confidently.
- Experience in the construction industry is advantageous but not essential.
Performance & Revenue Growth
- A consistent top performer with a track record of exceeding revenue and sales targets.
- Demonstrated ability to drive account growth through high-activity sales and strategic account planning.
- Skilled in identifying expansion opportunities within existing accounts to maximize customer lifetime value.
Renewal & Deal Management
- Strong negotiation skills with experience in handling objections and closing deals in fast-paced environments.
- Proficient in managing renewal cycles involving multiple decision-makers across complex organizations.
Market & Regional Knowledge
- Strong understanding of Southeast Asia’s business culture.
- Cross-border experience in Singapore, Malaysia, Indonesia, Thailand is a benefit but not a requirement.
- Fluency in English is required; additional language skills (Cantonese, Mandarin) are a plus.
Sales Influence & Strategic Thinking
- Ability to challenge client thinking constructively, influence key stakeholders, and lead with insight.
- Confident in managing high-pressure negotiations and navigating complex deal structures.
Technology & Data-Driven Selling
- Experience using CRM tools and sales analytics.
- A data-driven approach to managing pipeline, conversion rates, and client engagement.
What You Get in Return
At Hubexo, we believe in investing in our people. Here’s what you can expect:
- Uncapped Commission Structure – Earn market-leading commissions where overachievement is the norm.
- Fast-Track Career Growth – High performers will have clear pathways to senior roles.
- Supportive Team Culture – Work in a dynamic, high-performing environment where collaboration and success go hand in hand.
- Coaching & High-Performance Training – Receive ongoing coaching and mentorship to master consultative sales and strategic deal-making.
- International Learning & Development – Access exclusive sales training from Hubexo’s global sales leaders, connecting with top performers across the world.
- A Platform for Innovation – Be part of a fast-growing tech company that is shaping the future of construction intelligence.
About Us: Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.
In Singapore, Hubexo operates under the legal name BCI Central.
About the Product: LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:
- Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.
- Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.
- Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.
- Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.
Our Values:
- Dream big - Embrace ambitious goals and strive to exceed expectations, every day.
- Thrive together - Collaborate, communicate, and celebrate success.
- Own it - Take ownership of your work and empower yourself to make a difference.
- Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.
What You’ll Do
The Senior Account Manager is responsible for overseeing and managing client accounts, ensuring exceptional satisfaction, and driving sustainable growth through strategic account management. This role focuses on fostering a high-performance culture by developing and executing targeted retention strategies aligned with group objectives, with the aim of achieving revenue targets, accelerating market growth, and delivering outstanding customer experiences.
1) Client Relationship Management
- Build and maintain strong, long-term relationships with key client stakeholders.
- Act as the primary point of contact for clients, providing expert advice and support.
- Ensure that clients are fully engaged with Leadmanager and are leveraging its features to meet their business needs.
2) Account Growth & Retention
- Drive client retention by proactively addressing concerns, ensuring satisfaction, and identifying opportunities for upselling or cross-selling additional products or services.
- Develop strategies to grow existing accounts and expand the customer base within existing clients.
- Conduct regular business reviews to assess account health, usage, and overall satisfaction.
3) Onboarding & Implementation
- Oversee the onboarding process for new clients, ensuring they have a smooth and successful transition to using the Leadmanager platform.
- Work closely with the decision maker & users to ensure the correct setup and integration of the software according to the client’s specific needs.
4) Customer Success Management
- Monitor client usage patterns, providing support to ensure customers are getting the maximum value from the Leadmanager solution.
- Identify and address potential issues before they affect the client's satisfaction or renewals.
5) Strategic Account Planning
- Develop and execute strategic account plans to align client goals with Leadmanager as a solution.
- Establish clear KPIs and measurable goals for client success and ensure that these goals are being met through regular reporting and analysis.
6) Cross-functional Collaboration
- Collaborate with sales, marketing, product, and technical teams to ensure clients' needs are met and that the product is evolving according to market demands.
- Provide feedback to the product development team based on client feedback and emerging trends to improve the product.
7) Contract Management & Renewal
- Oversee the contract lifecycle, including renewals and renegotiations, ensuring clients remain engaged and satisfied with the terms of their subscriptions.
- Ensure timely renewal of contracts and minimize churn by maintaining strong client relationships and providing value.
8) Mentorship & Team Leadership
- Mentor and support junior account managers or customer success staff, providing guidance on best practices and professional development.
- Help lead the team in achieving sales or customer retention goals.
9) Reporting & Performance Analysis
- Provide regular updates to management on account status, performance, and potential risks.
- Track and report on key performance metrics, such as customer satisfaction, retention, revenue growth, and product usage.
10) Problem Resolution
- Proactively identify and resolve issues that clients face.
- Work to mitigate any challenges, minimizing client dissatisfaction and avoiding churn.
11) Market & Product Knowledge
- Stay up-to-date with industry trends, competitive offerings, and new features in Leadmanager.
- Educate clients on new features or products that may enhance their experience and drive
12) General
- Adhoc tasks from time to time.
- Adhere to all local OH&S within region.
- Uphold all company policies within region.
What You Bring to the Table
Account Management & Industry Expertise
- 5 years of B2B Account Management experience in SaaS, technology, consulting, or solution-based sales.
- Proven success in managing B2B client relationships, preferably with mid-market to enterprise clients.
- Experience handling subscription-based business models, including renewals, upsells, and churn reduction.
- Ability to engage with C-suite executives & senior decision-makers confidently.
- Experience in the construction industry is advantageous but not essential.
Performance & Revenue Growth
- A consistent top performer with a track record of exceeding revenue and sales targets.
- Demonstrated ability to drive account growth through high-activity sales and strategic account planning.
- Skilled in identifying expansion opportunities within existing accounts to maximize customer lifetime value.
Renewal & Deal Management
- Strong negotiation skills with experience in handling objections and closing deals in fast-paced environments.
- Proficient in managing renewal cycles involving multiple decision-makers across complex organizations.
Market & Regional Knowledge
- Strong understanding of Southeast Asia’s business culture.
- Cross-border experience in Singapore, Malaysia, Indonesia, Thailand is a benefit but not a requirement.
- Fluency in English is required; additional language skills (Cantonese, Mandarin) are a plus.
Sales Influence & Strategic Thinking
- Ability to challenge client thinking constructively, influence key stakeholders, and lead with insight.
- Confident in managing high-pressure negotiations and navigating complex deal structures.
Technology & Data-Driven Selling
- Experience using CRM tools and sales analytics.
- A data-driven approach to managing pipeline, conversion rates, and client engagement.
What You Get in Return
At Hubexo, we believe in investing in our people. Here’s what you can expect:
- Uncapped Commission Structure – Earn market-leading commissions where overachievement is the norm.
- Fast-Track Career Growth – High performers will have clear pathways to senior roles.
- Supportive Team Culture – Work in a dynamic, high-performing environment where collaboration and success go hand in hand.
- Coaching & High-Performance Training – Receive ongoing coaching and mentorship to master consultative sales and strategic deal-making.
- International Learning & Development – Access exclusive sales training from Hubexo’s global sales leaders, connecting with top performers across the world.
- A Platform for Innovation – Be part of a fast-growing tech company that is shaping the future of construction intelligence.