Program Manager, Pre-Sales Operations, Mandiant Consulting

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience in an operations or customer support role with a professional services firm, software or technology-based company.
• 5 years of experience with Salesforce or related Enterprise Resource Planning (ERP) systems.
  
  

Preferred qualifications:

• Experience with executive level reporting, key performance indicators, and data analytics.
• Experience in customer-facing roles with excellent customer service and communication skills.
• Experience with sensitive materials and handling confidential information.
• Experience with working in Salesforce.
• Ability to work across cultures and time zones.
• Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.
  
  

About The Job

In this role, you will contribute and support an operations team that maintains operational excellence and provides metrics for Mandiant’s consulting practice. You will need experience in customer-facing roles, agreement negotiation, consulting/professional services operations, using Salesforce, reporting, analytics, and governance. The position also requires a work ethic, team-oriented attitude, and an ability to manage multiple objectives and projects.

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

Responsibilities

• Support pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents; assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in negotiations.
• Assist with governance related activities that help the consulting organization become more efficient.
• Identify process or system improvements. Work with management and other teams to implement recommended changes.
• Assist in the creation of reports for the Mandiant Consulting organization related to efficiency of pre-business activities.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience in an operations or customer support role with a professional services firm, software or technology-based company.
• 5 years of experience with Salesforce or related Enterprise Resource Planning (ERP) systems.
  
  

Preferred qualifications:

• Experience with executive level reporting, key performance indicators, and data analytics.
• Experience in customer-facing roles with excellent customer service and communication skills.
• Experience with sensitive materials and handling confidential information.
• Experience with working in Salesforce.
• Ability to work across cultures and time zones.
• Excellent organizational and planning skills with the ability to multitask, prioritize and execute multiple concurrent activities.
  
  

About The Job

In this role, you will contribute and support an operations team that maintains operational excellence and provides metrics for Mandiant’s consulting practice. You will need experience in customer-facing roles, agreement negotiation, consulting/professional services operations, using Salesforce, reporting, analytics, and governance. The position also requires a work ethic, team-oriented attitude, and an ability to manage multiple objectives and projects.

Part of Google Cloud, Mandiant is a recognized leader in dynamic cyber defense, threat intelligence and incident response services. Mandiant's cybersecurity expertise has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience responding to some of the most complex breaches, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

Responsibilities

• Support pre-business activities for the Mandiant Consulting organization, including creating Statement Of Work (SOW) and other agreement documents; assist with gathering information for customer onboarding requirements, working with business and consultants to resolve pricing/scoping issues, and liaising with customers and partners in negotiations.
• Assist with governance related activities that help the consulting organization become more efficient.
• Identify process or system improvements. Work with management and other teams to implement recommended changes.
• Assist in the creation of reports for the Mandiant Consulting organization related to efficiency of pre-business activities.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .