
L2 Support Engineer (System Analyst)
$ 3,500 - $ 4,500 / month
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Overview:
This is an opportunity to directly work in a health services sector as an L2 Support Engineer (System Analyst).
Responsibilities:
- Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
- Defect fixes and resiliency related improvements.
- Assist in training new Staff as well as customers on the technical side of the system and functionalities.
- Assist in investigation (L1/L2 support) for user reported issues.
- Able to write and comprehend complex SQL and Automation scripts
Develop mitigating and/or preventive solutions. - Able to Perform Shift work.
Requirements:
- Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
- 4 to 6 years of Technical / Application Support experience on multi technology platforms.
- ITIL v3/v4 certification and strong service oriented experience / background preferred.
- Experience in IT Service Operations preferred.
- Strong Knowledge and understanding of IT industry environment and business needs.
- Proven experience supporting Web / Mobile / Client based applications
Morgan McKinley Pte Ltd
Cedric Ferreras
EA Licence No: 11C5502
EA Registration No. R1870889
Overview:
This is an opportunity to directly work in a health services sector as an L2 Support Engineer (System Analyst).
Responsibilities:
- Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
- The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
- Defect fixes and resiliency related improvements.
- Assist in training new Staff as well as customers on the technical side of the system and functionalities.
- Assist in investigation (L1/L2 support) for user reported issues.
- Able to write and comprehend complex SQL and Automation scripts
Develop mitigating and/or preventive solutions. - Able to Perform Shift work.
Requirements:
- Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
- 4 to 6 years of Technical / Application Support experience on multi technology platforms.
- ITIL v3/v4 certification and strong service oriented experience / background preferred.
- Experience in IT Service Operations preferred.
- Strong Knowledge and understanding of IT industry environment and business needs.
- Proven experience supporting Web / Mobile / Client based applications
Morgan McKinley Pte Ltd
Cedric Ferreras
EA Licence No: 11C5502
EA Registration No. R1870889