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L2 Support Engineer (System Analyst)

$ 3,500 - $ 4,500 / month

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Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (System Analyst).

Responsibilities:

  • Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
  • The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
  • Defect fixes and resiliency related improvements.
  • Assist in training new Staff as well as customers on the technical side of the system and functionalities.
  • Assist in investigation (L1/L2 support) for user reported issues.
  • Able to write and comprehend complex SQL and Automation scripts
    Develop mitigating and/or preventive solutions.
  • Able to Perform Shift work.

Requirements:

  • Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
  • 4 to 6 years of Technical / Application Support experience on multi technology platforms.
  • ITIL v3/v4 certification and strong service oriented experience / background preferred.
  • Experience in IT Service Operations preferred.
  • Strong Knowledge and understanding of IT industry environment and business needs.
  • Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889

Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (System Analyst).

Responsibilities:

  • Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
  • The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system.
  • Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
  • Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
  • Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity.
  • Defect fixes and resiliency related improvements.
  • Assist in training new Staff as well as customers on the technical side of the system and functionalities.
  • Assist in investigation (L1/L2 support) for user reported issues.
  • Able to write and comprehend complex SQL and Automation scripts
    Develop mitigating and/or preventive solutions.
  • Able to Perform Shift work.

Requirements:

  • Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
  • 4 to 6 years of Technical / Application Support experience on multi technology platforms.
  • ITIL v3/v4 certification and strong service oriented experience / background preferred.
  • Experience in IT Service Operations preferred.
  • Strong Knowledge and understanding of IT industry environment and business needs.
  • Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R1870889