Senior Claims Executive (Property)

Role Purpose:

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The jobholder is sufficiently experienced and competent that they can provide oversight to the work of others (if required) and be assigned more complex claims.

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Manages assigned projects and contribute to other projects as required.
• Provides relevant management information to senior management

Technical:

a)Markets

• Develops strong relationships with markets.
• Negotiate with markets to achieve the best outcome for the client.
• Maintains any ongoing delegated authority contracts appropriately and cost effectively.

b) Broking/Administration:

• Create comprehensive claims documents.
• Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
• Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
• Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
• Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
• Ensure up to date records are maintained at all times on the Group systems
• Interprets instructions and issues arising, and then implement actions according to policies and procedures.
• Keep informed of all legal and regulatory developments relevant to the division/department.

Person Specification:

Knowledge/Experience

• Has significant previous Claims based experience (ideally with an international broker) ideally from International Property direct and Facultative.
• Good understanding general principles of insurance.
• Understanding of company objectives and how own role contributes to these.
• Good knowledge relating to claims-handling process.
• Understanding of broking and underwriting process.
• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness.
• Awareness of the regulatory environment and requirements.
• Specific systems’ knowledge relevant to claims processing.

Qualifications

• Qualifications Minimum GCE 'A' Level; a Diploma or Degree in a related discipline is preferred.
• Progression towards gaining professional qualifications is desired but not essential

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Role Purpose:

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained. The jobholder is sufficiently experienced and competent that they can provide oversight to the work of others (if required) and be assigned more complex claims.

KEY ACCOUNTABILITIES:

Planning/Reporting:

• Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives.
• Manages assigned projects and contribute to other projects as required.
• Provides relevant management information to senior management

Technical:

a)Markets

• Develops strong relationships with markets.
• Negotiate with markets to achieve the best outcome for the client.
• Maintains any ongoing delegated authority contracts appropriately and cost effectively.

b) Broking/Administration:

• Create comprehensive claims documents.
• Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
• Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client’s risk requirements, business objectives and compliance requirements.
• Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
• Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
• Ensure up to date records are maintained at all times on the Group systems
• Interprets instructions and issues arising, and then implement actions according to policies and procedures.
• Keep informed of all legal and regulatory developments relevant to the division/department.

Person Specification:

Knowledge/Experience

• Has significant previous Claims based experience (ideally with an international broker) ideally from International Property direct and Facultative.
• Good understanding general principles of insurance.
• Understanding of company objectives and how own role contributes to these.
• Good knowledge relating to claims-handling process.
• Understanding of broking and underwriting process.
• Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness.
• Awareness of the regulatory environment and requirements.
• Specific systems’ knowledge relevant to claims processing.

Qualifications

• Qualifications Minimum GCE 'A' Level; a Diploma or Degree in a related discipline is preferred.
• Progression towards gaining professional qualifications is desired but not essential

What do we offer in return?

A career that you define.

Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.

What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

Our culture: People First

Our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.