Customer Success Executive | up to $6,000 basic + quarterly bonus
Salary undisclosed
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Currently I have an exciting opportunity with a start-up tech company currently in series C funding (offices in SG,UK,US,AUS) and they are looking to hire an Customer Success Executive with experience developing strong relationships with enterprise accounts (managing less than 30-40 account across APAC). If you might know someone who wants to hear about it! Please share! You can also click below to find out more on how to apply!
Responsibilities
EA Personnel Registration ID:R2090996
Responsibilities
- Act as the primary point of contact for a portfolio of customers, ensuring high levels of satisfaction and engagement
- Regularly check in with users, proactively identifying potential issues or opportunities for upselling
- Troubleshoot product issues and coordinate with internal teams to find timely solutions
- Help build and refine customer success playbooks, knowledge bases, and onboarding material
- Track customer health metrics and prepare reports for internal stakeholders
- Creating and delivering on customer implementation plans to accelerate time-to-value for customers and reduce onboarding friction.
- Work closely with the product team regarding any new feature roll outs, training of customers, drafting client communications, implementing training tools etc.
- Proactively identifying and reporting on key customer health metrics.
- Liaising with cross-functional internal teams (including engineering, product development, sales and marketing), to improve the entire customer experience.
- Min 2-4 years’ experience Prior experience as a Customer Success Manager or Account Manager in the B2B SaaS space.
- Experienced managing a range of clients with a particular focus on Enterprise and large/strategic accounts.
- Strong interpersonal and communication skills.
- Enjoy thinking creatively and problem solving under pressure.
- Interested applicants, please send your resume to [email protected] with your current and expected salary.
- Please note that only shortlisted candidates will be contacted.
EA Personnel Registration ID:R2090996
Currently I have an exciting opportunity with a start-up tech company currently in series C funding (offices in SG,UK,US,AUS) and they are looking to hire an Customer Success Executive with experience developing strong relationships with enterprise accounts (managing less than 30-40 account across APAC). If you might know someone who wants to hear about it! Please share! You can also click below to find out more on how to apply!
Responsibilities
EA Personnel Registration ID:R2090996
Responsibilities
- Act as the primary point of contact for a portfolio of customers, ensuring high levels of satisfaction and engagement
- Regularly check in with users, proactively identifying potential issues or opportunities for upselling
- Troubleshoot product issues and coordinate with internal teams to find timely solutions
- Help build and refine customer success playbooks, knowledge bases, and onboarding material
- Track customer health metrics and prepare reports for internal stakeholders
- Creating and delivering on customer implementation plans to accelerate time-to-value for customers and reduce onboarding friction.
- Work closely with the product team regarding any new feature roll outs, training of customers, drafting client communications, implementing training tools etc.
- Proactively identifying and reporting on key customer health metrics.
- Liaising with cross-functional internal teams (including engineering, product development, sales and marketing), to improve the entire customer experience.
- Min 2-4 years’ experience Prior experience as a Customer Success Manager or Account Manager in the B2B SaaS space.
- Experienced managing a range of clients with a particular focus on Enterprise and large/strategic accounts.
- Strong interpersonal and communication skills.
- Enjoy thinking creatively and problem solving under pressure.
- Interested applicants, please send your resume to [email protected] with your current and expected salary.
- Please note that only shortlisted candidates will be contacted.
EA Personnel Registration ID:R2090996