Incident Manager, Trust & Safety (Nepali or Bhojpuri Speaking)
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About the team
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.
Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries. This could be a time sensitive response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation-basis.
Qualifications
Minimum Qualifications
- Bachelor's degree or above;
- 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles;
- Ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams;
- English proficiency is required along with complete fluency in Nepali/Bhojpuri review and translation will be required as you will be covering the Nepali/Bhojpuri speaking markets amongst others
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues
Preferred Qualifications
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets;
- Quantitative data analytics/SQL skills, a data driven mindset;
- Strong stakeholder management skills
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About the team
The Incident Management team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As an Incident Manager based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.
Responsibilities
- Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries. This could be a time sensitive response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
- Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
- Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
- You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
- Be comfortable, methodical and resilient;
- Be flexible with global working hours and operate on certain weekends, on a rotation-basis.
Qualifications
Minimum Qualifications
- Bachelor's degree or above;
- 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles;
- Ability to work effectively under high pressure, strong interpersonal and communication skills to engage with different teams;
- English proficiency is required along with complete fluency in Nepali/Bhojpuri review and translation will be required as you will be covering the Nepali/Bhojpuri speaking markets amongst others
- Good project management skills, with a proven record of driving change from conception to execution
- Knowledge of social media challenges and sensitivity to safety or regulatory issues
Preferred Qualifications
- Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets;
- Quantitative data analytics/SQL skills, a data driven mindset;
- Strong stakeholder management skills