Wellness Therapist

Full Time, onsite
COVER PROJECTS PTE. LTD.
Islandwide, Singapore

$ 2,200 - $ 2,900 / month

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Duties & Responsibilities

Guest Experience and Consultation

Provide a warm, professional welcome and ensure personalised and attentive when providing high standards of spa and wellness therapies.
Providing trained treatment protocols with precision, hygiene practices and attention of details in ensuring high standards of customer care.
Conduct pre-treatment consultations to understand guest needs, preferences, and any medical concerns.
Recommend suitable treatments and products based on guest wellness goals.
Offer post-treatment advice on skincare, relaxation techniques, and wellness routines.
Knowledgeable in treatment protocols, retail skills and aim for rebooking, spa guests’ retention rates and memberships.

Hygiene and Safety Compliance

Maintain the highest hygiene standards for spa rooms, treatment beds, and equipment.
Follow all health, safety, and sanitation protocols, including disinfecting tools and linens.
Adhere to Sama Wellness brand standards in accordance to industry best practices.

Product Knowledge and Upselling

Have in-depth technical knowledge of skincare, benefit on massage oils, and wellness products.
Recommend spa retail products if any for home care wellness routine
Upsell and cross sell spa and wellness experiences, membership programs, wellness activities, events and packages in a professional manner.

Team Collaboration & Professional Development

Work closely with the Director of Wellness, Wellness Supervisor, Wellness Concierge, Wellness therapists and other departments to ensure seamless spa and wellness journeys.
Assist in training new Wellness therapists and sharing best practices.
Stay updated on new spa trends, wellness therapies, and skincare innovations.

Operational

To provide all guests with a wellness consultation form and ensure all required details are filled, ask questions if more information is needed, especially existing medical conditions. Seek wellness management’ assistance when in doubt.
Ensure the working area is cleaned and look and feel hygienic in a neat manner.
Assist in making Wellness bookings and checking and verifying guest bookings by repeating the information with guests.
To contact guests to re-confirm bookings one day prior.
To check and assist with setting up the daily operations of the Wellness Area.
To ensure the music at the Wellness area and treatment rooms are operating properly.
To provide service promptly, courteously and accurately.
To request and collect stock and supplies in accordance with divisions’ stock levels.
To study and evaluate operations and procedures and suggest improvements to the Wellness Management.
To ensure cleanliness and hygiene at the Wellness area
To ensure retail is offered appropriately to the guests.
To participate in the inventory of the Spa and ensure it is well maintained.
To ensure all equipment is well maintained and in safe condition.
To handle guest complaints and record all guest comments during treatment, inform wellness management.
To prepare guest invoices and present to them before or after Wellness, Gym and membership offerings.
To prepare and serve Wellness refreshments and water. To ensure infused water in Wellness and Gym floors are filled with sufficient servings glasses or/mugs during operating hours.
To prepare cold and warm towels in the pantry and reception fridge.
To ensure all required information is obtained on Wellness and Gyms’ activities appointment schedules for the following day.
To answer the telephone within three rings. If unable to attend to guests, to call guests back immediately after attending the previous guests.
To be responsible for escorting first-time guests to and from the Wellness and Gym areas or as otherwise required.

Training & Development

To attend training as required by The Initial Sama and Sama Wellness.

Administration

To record daily requisitions in the balance or record book.
To prepare end of the day daily revenue reports and other reports required by the Wellness Management.
To create guest profiles and ensure they are not duplicated in the Wellness software system
To ensure the guest profiles are entered with correct information (names, contact number, e-mail address) in the Wellness software system
To assign and distribute equally the wellness /spa booking throughout the day ensuring the therapist commission is equally distributed among them.
To report lost and found items and inform Wellness Management within one hour. Details to obtained: Date/Time of item was lost/found, the person/guest who found/lost it and location of the item was found/lost.

General

To always establish attentive guest relations and rapport with all wellness colleagues and guests.
To report any breakage or malfunction of any item or/and equipment at the Wellness and Gym floors and record in the daily operations report, follow up on the repair and maintenance, update accordingly. Inform Wellness management immediately.
To provide high standards of cleanliness and hygiene practice in the Wellness and Gym area.
To report for duty punctually, frequent tardiness will result in disciplinary actions.
To always be well-groomed and professional, presentable during duty hours.
To participate in safety and other training required by The Initial Sama
To always keep a professional working manner.
To show enthusiasm and motivation at all times.
To have a complete understanding of and adhere to The Initial Sama rules and regulations.
To have a complete understanding of and adhere to the Wellness policy relating to fire, hygiene, health and safety, to attend training if required.
To assist other team members when required to complete the tasks assigned.
To carry out any other duties and responsibilities as assigned.

Job Requirements:

Qualifications· Certification on either on the followings recognized by The Singapore Police Force and Singapore massage establishment license unit such as CIDESCO Body Therapy Diploma *or* CIBTAC Level 3 Diploma in Spa Therapy *or* ITEC Level 3 Diploma in Holistic Massage *or* other qualifications awarded by the Confederation of International Beauty Therapy and Cosmetology (CIBTAC) and the International Therapy Examination Council (ITEC)
Minimum 5 years in a similar role in a hotel spa, upscale environment would be an advantage.
Proficiency in English (written & spoken)
Second language preferred
Knowledge in latest wellness trends would be an advantage
Understanding written sentences and paragraphs in work related documents
Professional written skills in composing text messages or/and email communications