IT Support (VIP Support) (1 year renewable contract)
$ 3,000 - $ 3,500 / month
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Job Responsibilities:
- Serve as a primary point of contact for both VIP and general user support, with a focus on prioritizing and escalating VIP issues to ensure swift resolution.
- Collaborate with the Service Delivery team to remediate technical issues and manage the internal escalation process for VIP tickets and incidents.
- Diagnose and resolve user concerns related to hardware, software, and network connectivity, leveraging client-provided documentation and system guidelines.
- Provide clear, step-by-step guidance to users to address technical issues effectively and improve user self-sufficiency.
- Conduct deskside and remote troubleshooting, including specialized support for VIP users and detailed log analysis for complex issues.
- Perform device handovers and collections, ensuring smooth onboarding and offboarding processes in line with Shiseido’s standardized checklists.
- Ensure proper setup and configuration of end-user devices, including laptops, desktops, and account provisioning activities prior to handover.
- Maintain accurate records and documentation, helping to prevent issue recurrence and empowering users through knowledge-sharing and training.
- Coordinate with external vendors to facilitate repairs and ensure timely service resolution.
- Own end-to-end incident management for DaaS (Device-as-a-Service) devices, ensuring complete tracking and follow-through.
- Log, allocate, and track support tickets using the client's ITSM platform, ensuring all updates and responses fall within agreed SLAs.
- Follow up with users post-resolution to verify that systems are functioning properly and satisfaction is maintained.
- Support the development and maintenance of technical documentation and user manuals, contributing to improved service consistency.
- Deliver support in alignment with the client’s service level agreements (SLAs), ensuring a high-quality customer experience.
- Assist colleagues with IT-related issues, promoting teamwork and knowledge sharing across the support team.
- Provide routine administrative support aligned with operational goals and daily service requirements.
- Troubleshoot Windows-related issues, drawing upon a solid foundational knowledge to resolve system-level challenges.
- Handle day-to-day support requests, ensuring timely resolution and closure of incidents.
- Create and manage user profiles, ensuring accuracy and alignment with organizational access policies.
Job Requirements:
- Diploma in Information Technology or related fields.
- Minimum 2 years of relevant working experience.
- Experience in VIP support will be an added advantage.
We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
DID: 6950 9733
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
Job Responsibilities:
- Serve as a primary point of contact for both VIP and general user support, with a focus on prioritizing and escalating VIP issues to ensure swift resolution.
- Collaborate with the Service Delivery team to remediate technical issues and manage the internal escalation process for VIP tickets and incidents.
- Diagnose and resolve user concerns related to hardware, software, and network connectivity, leveraging client-provided documentation and system guidelines.
- Provide clear, step-by-step guidance to users to address technical issues effectively and improve user self-sufficiency.
- Conduct deskside and remote troubleshooting, including specialized support for VIP users and detailed log analysis for complex issues.
- Perform device handovers and collections, ensuring smooth onboarding and offboarding processes in line with Shiseido’s standardized checklists.
- Ensure proper setup and configuration of end-user devices, including laptops, desktops, and account provisioning activities prior to handover.
- Maintain accurate records and documentation, helping to prevent issue recurrence and empowering users through knowledge-sharing and training.
- Coordinate with external vendors to facilitate repairs and ensure timely service resolution.
- Own end-to-end incident management for DaaS (Device-as-a-Service) devices, ensuring complete tracking and follow-through.
- Log, allocate, and track support tickets using the client's ITSM platform, ensuring all updates and responses fall within agreed SLAs.
- Follow up with users post-resolution to verify that systems are functioning properly and satisfaction is maintained.
- Support the development and maintenance of technical documentation and user manuals, contributing to improved service consistency.
- Deliver support in alignment with the client’s service level agreements (SLAs), ensuring a high-quality customer experience.
- Assist colleagues with IT-related issues, promoting teamwork and knowledge sharing across the support team.
- Provide routine administrative support aligned with operational goals and daily service requirements.
- Troubleshoot Windows-related issues, drawing upon a solid foundational knowledge to resolve system-level challenges.
- Handle day-to-day support requests, ensuring timely resolution and closure of incidents.
- Create and manage user profiles, ensuring accuracy and alignment with organizational access policies.
Job Requirements:
- Diploma in Information Technology or related fields.
- Minimum 2 years of relevant working experience.
- Experience in VIP support will be an added advantage.
We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
DID: 6950 9733
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com