
IT Desktop Support Lead (BANK)**$4000
$ 3,500 - $ 4,000 / month
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- Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
- Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
- Take ownership and lead team including process and workflow design, service operations and field service resource management.
- Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
- Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
- Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
- Manage team's roles, responsibilities, workload, training roadmap.
- Manage internal resources and external partners workers including service quality and performance against targets.
- Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
- Provide assistance and advise field resources including handling of escalation cases.
- Manages work related escalations with client and internal stakeholders when required.
- Prepare operation reports and share analysis findings with customers.
- Understand customers’ requirements and needs. Build strong relationships with customers.
- To participate in work meetings with management team and external customer team.
Requirement:
- Minimum Diploma holder
- Minimum 3 to 4 years of Desktop support experience
- Able to lead a team
- 5 days work (9am to 6.30pm) at Raffles Place
- Bank working environment
- Salary $3500 - $4000
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.
- Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
- Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
- Take ownership and lead team including process and workflow design, service operations and field service resource management.
- Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
- Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
- Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
- Manage team's roles, responsibilities, workload, training roadmap.
- Manage internal resources and external partners workers including service quality and performance against targets.
- Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
- Provide assistance and advise field resources including handling of escalation cases.
- Manages work related escalations with client and internal stakeholders when required.
- Prepare operation reports and share analysis findings with customers.
- Understand customers’ requirements and needs. Build strong relationships with customers.
- To participate in work meetings with management team and external customer team.
Requirement:
- Minimum Diploma holder
- Minimum 3 to 4 years of Desktop support experience
- Able to lead a team
- 5 days work (9am to 6.30pm) at Raffles Place
- Bank working environment
- Salary $3500 - $4000
Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.