Epicareer Might not Working Properly
Learn More

IT Desktop Support Lead (BANK)**$4000

$ 3,500 - $ 4,000 / month

Checking job availability...

Original
Simplified
  • Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
  • Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
  • Take ownership and lead team including process and workflow design, service operations and field service resource management.
  • Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
  • Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
  • Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
  • Manage team's roles, responsibilities, workload, training roadmap.
  • Manage internal resources and external partners workers including service quality and performance against targets.
  • Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
  • Provide assistance and advise field resources including handling of escalation cases.
  • Manages work related escalations with client and internal stakeholders when required.
  • Prepare operation reports and share analysis findings with customers.
  • Understand customers’ requirements and needs. Build strong relationships with customers.
  • To participate in work meetings with management team and external customer team.

Requirement:

  • Minimum Diploma holder
  • Minimum 3 to 4 years of Desktop support experience
  • Able to lead a team
  • 5 days work (9am to 6.30pm) at Raffles Place
  • Bank working environment
  • Salary $3500 - $4000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

  • Oversee a team of Desktop Engineers and assist the Operations Manager on daily operations including managing team KPI results.
  • Supervise field resource work progress daily whereby ensuring jobs completion and closed timely.
  • Take ownership and lead team including process and workflow design, service operations and field service resource management.
  • Drives Internal Team and Contractual Service Level Management targets, recovery and improvement plans.
  • Provide leadership guidance on service delivery process in accordance to service contract and deliverables.
  • Ensure service quality in all aspects of service delivery, including customer satisfaction and team morale.
  • Manage team's roles, responsibilities, workload, training roadmap.
  • Manage internal resources and external partners workers including service quality and performance against targets.
  • Conduct regular operational reviews with service team or team member in identifying issues and tracking till resolution.
  • Provide assistance and advise field resources including handling of escalation cases.
  • Manages work related escalations with client and internal stakeholders when required.
  • Prepare operation reports and share analysis findings with customers.
  • Understand customers’ requirements and needs. Build strong relationships with customers.
  • To participate in work meetings with management team and external customer team.

Requirement:

  • Minimum Diploma holder
  • Minimum 3 to 4 years of Desktop support experience
  • Able to lead a team
  • 5 days work (9am to 6.30pm) at Raffles Place
  • Bank working environment
  • Salary $3500 - $4000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.