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Customer Service Executive (Manufacturing)

  • Full Time, onsite
  • Manpower Staffing Services (singapore) Pte Ltd
  • Central, Singapore
$ 3,000 - $ 3,300 / month

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Job Responsibilities:

  1. Sales Order Management
    Process customer orders, generate invoices, and prepare credit/debit notes as required.
  2. Shipping Documentation
    Prepare and handle all necessary shipping documents including Letters of Credit, FTA forms, and Certificates of Origin via the Chamber of Commerce.
  3. Logistics Coordination
    Arrange shipments by liaising with third-party logistics providers and coordinate the distribution of shipping documents to customers and nominated forwarders for export declarations.
  4. Customer Service & Coordination
    Respond to customer inquiries related to deliveries, stock availability from various plants, and provide updates on production lead times.
  5. Customer Complaint Handling
    Work closely with QA, Purchasing, Planning, Logistics, and internal factories to manage and resolve customer complaints, including processing replacement orders and issuing credit notes for valid claims.
  6. Shipment Fulfillment
    Monitor and expedite shipments to ensure timely delivery to customers.
  7. Order Status Monitoring
    Track outstanding orders and provide regular updates to customers regarding order status and any potential delays.

Job Requirements:

  • Min. Diploma in any field, preferably in Supply Chain Management
  • At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
  • Proficient in Microsoft Words and Excel.
  • Experienced in SAP SD Module is a plus.

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423

Job Responsibilities:

  1. Sales Order Management
    Process customer orders, generate invoices, and prepare credit/debit notes as required.
  2. Shipping Documentation
    Prepare and handle all necessary shipping documents including Letters of Credit, FTA forms, and Certificates of Origin via the Chamber of Commerce.
  3. Logistics Coordination
    Arrange shipments by liaising with third-party logistics providers and coordinate the distribution of shipping documents to customers and nominated forwarders for export declarations.
  4. Customer Service & Coordination
    Respond to customer inquiries related to deliveries, stock availability from various plants, and provide updates on production lead times.
  5. Customer Complaint Handling
    Work closely with QA, Purchasing, Planning, Logistics, and internal factories to manage and resolve customer complaints, including processing replacement orders and issuing credit notes for valid claims.
  6. Shipment Fulfillment
    Monitor and expedite shipments to ensure timely delivery to customers.
  7. Order Status Monitoring
    Track outstanding orders and provide regular updates to customers regarding order status and any potential delays.

Job Requirements:

  • Min. Diploma in any field, preferably in Supply Chain Management
  • At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
  • Proficient in Microsoft Words and Excel.
  • Experienced in SAP SD Module is a plus.

We regret that shortlisted candidates will be notified.

Name: Teoh Xue Ling

Registration No.: R22107190

EA License No.: 02C3423