Customer Relations Administrator

Job Responsibilities:

Maintaining a positive, empathetic and professional attitude towards customers
Promptly respond to customer enquiries through various channels (e.g. Facebook, Instagram, Emails) and maintain company’s reputation through channels like Google Review.
Maintaining and report on records of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
Promptly acknowledging customer complaints, resolving it and escalating the issues to the appropriate department (if any)
Have a keen ear for listening and able to probe to clarify and understand the needs of the customer
Respond to all inquiries and feedback in a friendly, courteous, and professional manner.
Follow-up on outstanding cases with the respective departments and, if necessary, perform call back to the customers
Ad hoc: Provide administrative assistance to Corporate Sales Team (processing of invoices, quotations and etc.)

Job Requirements:

Able to liaise with customers over different communication channels in a professional manner
Manage customers’ feedbacks or complaints efficiently in a timely manner
Possess good computer skills, excellent customer service handling skills with good attitude and a positive mindset
Applicants with Retail Customer Service background will have an added advantage
Good interpersonal and communication skills to manage internal stakeholders
Strong listening and persuasion skills to manage customer queries and complaints
Available to work on weekends and after office hours during product launches
Proficient in Microsoft Office applications (Word and Excel)