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URGENT - Customer Service Associate (Call Center) - Eunos - 12 Months Contract

$ 2,800 - $ 2,800 / month

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Title: Customer Service Associate, Call Centre Agent

Financial Industry

Duration: 12 Months Contract

Working Location: Eunos

Working Hours: Mon - Fri 9am - 6pm

Job Summary:

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

Job Responsibilities:

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Job Requirements:

Preferably ’A’ Levels or Diploma holder with relevant working experience.
Good interpersonal and communication skills.
Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

EA Personnel Name: Tay Hui Shan Wendy
EA Personnel No: R25129323
EA License No: 01C4394