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Guest Services Executive #EEF

$ 2,600 - $ 3,300 / month

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• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).

• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.

• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)

• Issuance and release guest safe-deposit boxes.

• Up-sell rooms where possible to maximize Service Apartment’s revenue.

• Routine check and updating on guest reservations information for individuals and/or groups.

• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.

• Prepare and serve food and beverages as per lounge menu and standards.

• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request

• Check, order and replenish food and beverages stock as per requirements.

• Ensure high level of cleanliness of lounge at all times.

• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

• Perform related ad-hoc duties as assigned.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).

• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.

• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)

• Issuance and release guest safe-deposit boxes.

• Up-sell rooms where possible to maximize Service Apartment’s revenue.

• Routine check and updating on guest reservations information for individuals and/or groups.

• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.

• Prepare and serve food and beverages as per lounge menu and standards.

• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request

• Check, order and replenish food and beverages stock as per requirements.

• Ensure high level of cleanliness of lounge at all times.

• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

• Perform related ad-hoc duties as assigned.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted