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Call Center Agent (Tampines/Greenwich Drive / UP$2800/Contract)

$ 2,500 - $ 2,500 / month

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Description


Summary:

Up$2800 (1year contract / 6month contract)
5 Days work week
Rotating shift timings:
08.00AM to 05.30PM ( Company transport provided at Tampines/Serangoon/ Woodlands)
08.30AM to 06.00PM
02.30PM to 12.00AM ( $9 shift allowance /day)
11.30PM to 09.00AM ( $12 shift allowance/ night)
Cab claimable for shift that end when there is no public transport.
Can swap shifts with their colleagues if they are agreeable , Shift D (Overnight) is only on average 10 times a year
Rotation of shifts are weekly / Bi weekly
Greenwich drive


Responsibilities:

Act as the first point of contact for the customers
Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
Provide satisfactory explanation to customer and take remedial action where necessary
Provide pro-active feedback to the customer to ensure that the committed ETA is respected
Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

For a prompt response, please WhatsApp 6038 0512 with the following details:

Position applied for: Admin Assistant (W-L)
Full name:
Residential area:
Available start date:


Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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