
Service Centre Counter Staff
$ 2,000 - $ 2,000 / month
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Job scope
Responsible for manning walk-in counter at the service centre
Checking of equipment sent in or returned to customers
Recording all defects and fault reported accurately into syste
Assist to troubleshoot where applicable for common issues that can be user resolve.
Facilitate parts or consumables sale to customer.
Preparation of invoices and collection of payments.
Banking in of collections with Finance department.
Contact customers when required.
Liaison with Call Centre for tickets handling.
Facilitate machines to deposit into store for repair works.
Daily, Weekly and Monthly reconciliation accounts relating to payment received and commercial billings.
Possess pleasant personality and enjoy interacting with customers and deliver good customer service and experience.
Follow established processes of all equipment movements, recording and tracking between counter and store.
Responsible for manning walk-in counter at the service centre
Checking of equipment sent in or returned to customers
Recording all defects and fault reported accurately into syste
Assist to troubleshoot where applicable for common issues that can be user resolve.
Facilitate parts or consumables sale to customer.
Preparation of invoices and collection of payments.
Banking in of collections with Finance department.
Contact customers when required.
Liaison with Call Centre for tickets handling.
Facilitate machines to deposit into store for repair works.
Daily, Weekly and Monthly reconciliation accounts relating to payment received and commercial billings.
Possess pleasant personality and enjoy interacting with customers and deliver good customer service and experience.
Follow established processes of all equipment movements, recording and tracking between counter and store.